Warranty Not Honoured For Heat Pump
Smartcare Home Services is the worst contractor I have ever dealt with. Given that I am a senior citizen who has had experience with many contractors working on numerous properties over the years that is saying a lot. Smartcare, and Roman the person I have primarily dealt with, seem to be happy to ignore people and leave them without the support they are contractually entitled to. The initial installation of my heat pump by Smartcare went fine. But this year I have had an issue that I think should be covered by the 10 year warranty my contract says I have. Over 4 months and numerous calls to Smartcare and Romans cell I have yet to receive even a callback from someone that could help me. To make matters worse, Smartcare never registered my unit for the manufacturers warranty so I have no recourse with them. Im going to have to pay to have another company do the repair and use the courts to get reimbursement from Smartcare since they will not honour the warranty as set out in my contract. From the reviews I have read this seems like a common pattern with Smartcare, initial installation is fine, but subsequent service is awful to non-existent. Stay away from them!
- Approximate cost of services:
- $5,500.00