Called to fix Frigidaire less than 3 yrs old
Called March. Freezer compartment not working. Put in new heater next day. Stopped working May. No charge for service call but another heater installed. Still not working. Had the option of buying a new fridge with 250 credit at their Electra fix store but with over 500 in hoped this would be the solution. So we got a New mother board. Did not work. Came out again - no charge to attach some wires that were forgotten the time before still not working. Now we can get a 184 credit towards a new fridge. Called their appliance store. Didnt have what I wanted. After 1 week of trying to find a fridge with them finally heard back- nothing in stock except a different make for more $. With $200 discount, 2 yr warranty ( told it would be 3 yrs on the 1st offer) + tax + delivery we have decided to go elsewhere. Feel we were ripped off. Cant return parts which are either defective or just didnt fix the problem. They have a reviews link on their email but it goes to Google Maps which I cant access.
- Approximate cost of services:
- $995.00
- Company Response
Hi,
We're truly sorry to hear about your experience and apologize for the inconvenience. Our technicians did their best, but unfortunately, more parts were needed than initially anticipated. We regret that despite installing a new heater and motherboard, the issue persisted.
We apologize for any confusion regarding the credit towards a new fridge and the delays you experienced. We understand your frustration and your decision to seek a solution elsewhere.
Your feedback is valuable to us, and we are committed to improving our services. If there's anything further we can do, please let us know.
Sincerely,
ElectraFix Appliance Repair