Macho Movers Inc

Hi Brandon Lewis

You were FULLY explained on the phone how we were charging for this service, our office administrator told you it would be approximately 2 hours with the driving, you agreed and you were sent a confirmation email that reads:

"Hi Brandon,

Thank you for your call today!

We have you booked on Friday, , with your crew set to begin heading to your location from their previous service in Orangeville at approximately 4:30 PM which will begin the billable hours for your service. They will call you at 437-235-4802 to let you know that they are finished and on their way to 283161 County Road 10. Please relay any specialty driving/parking instructions to your driver at that time if needed.

Moving Details:

Moving Date: September 13th

Scheduled Start Time: Approximately 4:30 PM

Pickup Address: 283161 County Rd 10, Grand Valley, ON L0N 1G0

Drop-Off Address: 283161 County Rd 10, Grand Valley, ON L0N 1G0

Rate: $150/hr

Movers: 2

Disassembly/Reassembly: Not Applicable

Items To Be Moved: 80 Gallon Water Heater Tank (approx.280 lbs)

*We charge from the time your crew begins from our lot (in your case, their previous service) to the time they arrive back to the lot upon completion of your service."

We were about 30 minutes away by truck, on the far side of Orangeville and you were in Grand Valley. We did in fact make this as cheap as possibly for you as normally we have minimums to come out regardless of the job. A job like this would normally have a $500 minimum charge.

Dear Kivees,

First and foremost, thank you for taking the time to share your detailed experiences with Macho Movers. We are thrilled to hear that your moving day unfolded seamlessly and that our efforts not only met but exceeded your expectations. Your feedback is invaluable to us and helps in affirming our commitment to providing top-notch moving services.

At Macho Movers, we understand that the foundation of a successful moving day begins well before the actual move. It starts with the first conversation. Our customer service team is trained to address the varied and specific needs of each customer, ensuring a customized moving plan that fits perfectly with individual requirements. We're delighted that you found the booking process straightforward and transparent. It's our aim to make every interaction with us as clear and stress-free as possible.

Punctuality is a critical component of our service delivery model. Our moving teams are not only trained to be on time but also to handle all belongings with utmost care and professionalism. It's heartening to hear that our team's conduct and their meticulous planning stood out to you from the beginning.

Using high-quality packing materials and employing experienced handling techniques are part of our standard operating procedures. We strive to ensure that all items, especially fragile pieces, are securely wrapped and transported with the utmost care. Your acknowledgment of the efficiency and care with which our team operated reaffirms that we are on the right track.

Our team members are always encouraged to go the extra mile. We believe that moving is more than just transporting items from one place to another. It's about creating a positive and supportive moving environment. We are pleased to know that our team’s efforts to rearrange furniture and provide unpacking tips were helpful to you.

Ensuring that everything arrives intact and is placed according to your preferences at your new home is our top priority. We take great care to protect not just your belongings but also the premises during the unloading and setting up process. It's rewarding to hear that our meticulous approach resulted in a damage-free and efficiently organized setup at your new home.

Hearing that your moving experience with us was stress-free and positive is the greatest compliment we could receive. It is our mission to ensure that each customer feels this way after their move. Recommendations from satisfied customers like yourself inspire greater confidence among future clients and are immensely appreciated.

We are truly grateful for your trust and recommendation. Should you need any more moving services in the future, or if your friends and family ever do, remember that Macho Movers is just a call away. We look forward to the opportunity to assist you again.

Thank you once more for choosing Macho Movers and for your very kind words. We wish you all the best as you settle into your new home.

Warmest regards,

Brad Veldman
Customer Experience Manager
Macho Movers Inc
8023 ON-7, Guelph, ON N1H 6H8

Thank you for choosing Macho Movers once again! We're thrilled to hear that our team provided efficient and reliable service for your second move in two years. Your satisfaction and trust mean a lot to us. Should you ever require our assistance in the future, don't hesitate to reach out. We're here to make every move a seamless and positive experience for you. Safe travels and best wishes in your new space!

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Macho Movers. Our team takes pride in delivering impeccable service, ensuring your belongings are handled with care and precision. Your recommendation means the world to us, and we're grateful for the opportunity to assist you with your move. If you ever need our services again or have friends and family in need, we're here for you. Safe travels in your new space!

Dear Danny,

Wow, thank you so much for this raving review! We're absolutely thrilled to hear about your positive experience with Macho Movers. Our team puts a lot of effort into making every move as smooth and stress-free as possible, and it's incredibly rewarding to know that we hit the mark for you.

We're especially glad to hear that you found our crew to be professional, efficient, and, above all, careful with your belongings. We know how much trust you place in us by letting us handle your items, and we don't take that responsibility lightly.

Your shout-out to the crew has been shared with them and the entire team. It's always inspiring to know that our hard work and dedication leave a lasting, positive impression on our clients.

We’re here for you for your future moving needs, and we'd be delighted to assist your friends, family, or colleagues should they require our services. Referrals are the greatest compliment we can receive, and we’re ready to provide the same level of excellence to anyone you refer to us.

Thank you once more from all of us at Macho Movers. We wish you all the best in your new home and look forward to serving you again should the need arise.

Warmest regards,

Brad Veldman
Operations Manager
Macho Movers Inc
519-830-4974
Local and Long-Distance Professional Movers

I'm genuinely sorry to hear about your negative experience. This is not the level of service we aim to provide. We take customer feedback seriously and are committed to addressing your concerns. Please provide more details or contact our customer service directly so that we can investigate and resolve the issues you've encountered. We apologize for any inconvenience caused and assure you that your feedback will be used to improve our services.

Thank you for your incredibly detailed and positive feedback! We're delighted to hear about your outstanding experience with Macho Movers during the piano move from Milton to Kitchener. It's rewarding to know that our team's professionalism, careful planning, and attention to detail made the process seamless and stress-free for you. We truly appreciate your recommendation, and we're always here to provide the same level of exceptional service for any future moving needs. Your satisfaction is our top priority!

Thank you so much for your fantastic feedback! We're thrilled to hear about your positive experience with Macho Movers during your move from Guelph to Milton. Our team takes pride in providing professional, careful, and polite service, ensuring the safety of your belongings. We're grateful for your recommendations to friends and family, and we're delighted to have earned their positive feedback as well. If you ever need assistance in the future, don't hesitate to reach out. Your satisfaction is our greatest reward! 🌟🚚

I'm sincerely sorry for the disappointment and inconvenience you experienced. This is not the standard of service we aim to provide. We appreciate your feedback and take it seriously. Our team will investigate the lapse in assembling your bed and address the issues you've raised, ensuring that this doesn't happen again in the future. We understand the importance of respect and professionalism, especially during a move. Please accept our apologies, and if there's anything we can do to make it right, please let us know. Your satisfaction is our priority.