Moving ADT account to new home
We're moving to a new home so I called to hear my options. Waiting on hold for over an hour to talk to a Rep. Their staff is rude, unprofessional and customer service is non existent. we've been their customer for over a decade (it was a different company at first with exceptional customer service but now it's a nightmare) and that doesn't matter a bit. Instead of working with me and explain the best coarse of action that applies to my situation, they tried to put me in a corner with the most expensive option. Later I found a business card for an ADT Rep. He picks up the phone, I asked "Are you with ADT?", his response was "yeah, what do you want?" in a condescending tone.
- Approximate cost of services:
- $370.00
- Company Response
Dear Vaughan, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you