Don't waste your time or money
After being a customer for 14 years with over 15 false alarms, the last one being a false fire alarm, we have decided to cancel our contract. The false fire alarm was the icing on the cake. When I called the tech department for an explanation I was told 'that happens sometimes'. ?? The tech who came out to look at our system told us that these particular systems where faulty and should have been replaced. No one returned your calls, everyone makes promises, and everyone shuffles you from one place to the next . This morning I got shuffled to five different departments and once again ended up in customer retention which offered us a deal at $200 for a new system and $6 more a month.. Huh? We canceled. Do not waste your time with this company
- Approximate cost of services:
- $200.00
- Company Response
Good morning, I am sorry to read that we did not meet your expectation. In order to help you, could you please contact me at msblendoriomoriello@adt.ca so I can review your account with you.