Ola Appliance Repair

Fixed defrost thermostat within an hour of arriving. Quick turnaround time when call was made.

He did a very good job and he clean up after himself, he came on time.

TERRIBLE PERSON! This owner is so unreasonable. We paid him a 50-dollar deposit and he said it would go into to future repair because at the time we found another way to fix the issue. However, now that it is no longer working, we called Ola because we had previously paid that 50-dollar fee. He came in, took a 1 min glance and asked us to pay an extra 40 as a "check fee". WHAT KIND OF LOGIC IS THAT? He did not even repair or offer to do anything just a simple 1 min check. Although he wrote a piece of paper to prove we had previously paid the 50, he dismissed it and began to argue with us rudely. Super unprofessional. Also
threatened to call the cops if we did not pay him extra and report us. Please don't call them up they will just take your money and not repair your appliance. PLEASE BEWARE! The owner was very rude and yelled at my senior mom, no respect whatsoever. We were afraid it was going to turn physical so we still gave him the amount he asked even tho HE DID NOTHING BUT LOOK AT IT FOR ONE MIN. THERE GOES 50 and 40 bucks down the drain for absolutely NOTHING.

He came to our house after our service request (documented) stating that our fridge side was too warm and we replaced the fan motor but it still wasn’t working (see pics). He came and opened up the freezer and said that the problem was there was too much dust and ice build up and he had to defrost it and unclog it and that would fix the problem. We asked him if he was sure and he said yes and the cost is 220 and he sees this all the time and that would fix it. He finished cleaning it with his vacuum and used a blowdryer to melt the ice. After cleaning it he then decided to look at the fan since we had replaced it a few weeks ago and listed that in the service request. He looked at it and said the fan shouldn’t run like that off and on. He tried his own fan and said it runs the same way so it must be fine. I asked if he was sure that the fan didn’t cause the ice build up and temperature increase and he said no. When he told us about the fan not supposed to be running like that we googled why the fan runs like this and we read it could be a defrost control board issue. I asked him if he thought this is the problem and he said no. He was getting very angry that I was asking these questions and that he had to explain it to me. I have this conversation with him recorded on video. He started putting everything back and said it should work fine now because he fixed the problem. We paid him his 220 dollars. When he left I texted him a video of the fan sounding like it was still going on and off. He texted me back saying just wait till tomorrow “bro” don’t open and close the fridge (you can see the pictures of his messages). I waited until the next day and the fan and temperature was still malfunctioning. When I contacted him he said to send him the model number. I did that via text and you can see his responses. He told us what the problem was and promised us that he could fix it, charged us so much money and now the problem still isn’t fixed. When we asked for a refund he will not give it to us and blamed us. He is highly unprofessional and a untruthful and we will be filing a consumer complaint, as well as a bbb complaint, a complaint with the college of trades Ontario, and leaving reviews on all forums. His promise about satisfaction guaranteed is also a false. He is a one man business and did an incompetent job in diagnosing the appliance problem, promised he can fix it, took our money and then treated us badly when you tell him it’s not fixed. Check all the text message documented evidence.

I felt very comfortable at first seeing 10 5 start reviews which are probably friends of his now that I see how he works. He charged me hundreds of dollars for a simple repair on one of my rentals. I have done
the same repair before but could not do it because I was out of town. A max half hour thermostat repair. He justified it by saying he needed to clean everything which I did not ask him to do. Then he said he didn't have to explain himself as I was not the one who called. This guy needs a serious lesson on customer service and "transparency" as he calls it. He also hung up when I tied to explain why I was upset. I would not use this guy, he is not a company, just one guy.

I called Ola on Friday and he was quick to come to my home and inspect my Kenmore washing machine. Advised I should keep the machine and not buy a new one and only replace the pump. He knew exactly what was wrong. He came back on Saturday to replace the pump and now my machine is working perfectly. Prompt service.
Ola was very professional and his expertise and honesty was appreciated. Pricing was very good compared to other repair companies. Highly recommend his repair services.

Called him through a friend referral and appointment booking was prompt and easy. Visited our home and worn PPE before entering our home. Inspected the A/C and service accordingly. Followed up filling day to ensure we are completely satisfied. I would recommend his service to anyone in need of HVAC service/repair. Great service!!!