Appliance Repair Crew Inc.

1- 75 $ visit turned into 1000 $ repair
2- long time to bring the part and finally finished the repair after a week
3- if the technician would have told us that it is a 1000 dollar & one week job, we would buy a brand new and not wasting time & money and not suffering a week!

Stay away from this company. On Nov 18, 2024 I had reached out to Appliance Repair Crew to deal with a 2-year-old Whirlpool washing machine shutting off in mid-cycle issue at a rental property. The lady I spoke to quoted me $79+HST for initial diagnostic visit. She said once the technician diagnosed the issue, he will recommend the repair solution after the diagnose.

Series of Events:
1. On Nov 19, 2024, the technician arrived at the rental property around 6:10pm. He checked out the breaker panel and was able to switch the tripped breaker---the machine was able to turn on. Then the technician pressed some buttons on the washing machine. Then he called me to tell me that he has identified the "control board" issue of the washing machine and asked for $300+HST ($339). Since I already paid $79+HST, he asked me to e-transfer the remaining balance of $249.73 BEFORE he would start any work. I thought $300 was a bit high so I asked him how long it would take him to complete the repair; he said it would take 3o min to an hour.

I specifically asked him whether it was issue of the control board or a faulty breaker. He said it was the control board. I wasn't going to pay him to repair the control board when it was a faulty breaker (he ain't electrician). He said he will need to repair the control board. So I was under the assumption that he would replace some parts, and therefore the quote of $300+HST would make some sense with labour+parts.

2. I made the e-transfer payment of$249.73, so he started to his "repair work". All he did was press buttons to try to reset the washing machine. After resetting it, he ran a short cycle for about 15-20 min. During the short period, the washing machine didn't trip the breaker. Because he only ran 15-min or so, the washer didn't trip the breaker switch. So he left.

Note: He DID NOT replace any parts (he didn't even take down the front cover to see what's wrong with the control panel).

3. Later, my tenant ran a full cycle around 7pm-ish and it tripped the breaker (again). He then ran several times and the breaker was tripped every single time in about 20-min of running.

So stay away from this company. I fell for their pressure tactic when they said I had to pay FIRST before they would do any work--not knowing if they would even replace any parts of the machine. If I had known that technician would just switch on the tripped breaker and reset the washer, I would NEVER pay $300+HST. It's simply a joke. This technician clearly didn't (or couldn't) identify the reason as to why machine would shut off mid-cycle. Since he never replaced or repaired the control board, he wouldn't have been able to rule out the possible issue with a faulty breaker.

Do not use this company!! I basically handed over $333.35 to them to do nothing. They were to repair my broken washing machine that stopped spinning. He said he found the problem. But it doesnt work. If these are licensed technicians then I would expect them to be able to diagnose the issue. After reading quite a few reviews, it appears this is standard for them.
This was not the company I originally wanted but someone else booked on my behalf and called a different number. In these tough economic times, it is outrageous that they rip you off!!!! So annoyed.

I called appliance crew for my dryer repair. I was quoted $79 for diagnosis. A guy named Harsh came to over to do the diagnosis. He told me he needs to service the board and heating element and quoted 295 to do that. And took money upfront. He dismantled the whole thing and said he needed to replace the heating element and demanded 167 additional. I was not willing to go forward at that time. He refused to return 295 at that time. He put me in a difficult situation and forced me go ahead with the repair at 100 additional dollars. This has left a bad taste I will not be using their service again ever.

Tech came out to have a look at the stove. Said to my wife it was going to be $400.00. no gaturnee to fix and said we would be getting a new one.

They he said well if it fix it will you pay? she said yet then within 2min he opened the stove and the element was broke.

Completely took advantage of her. Customer service forget it. they will tell you to bad!

This company is an absolute nightmare! We are a family of five with a ton of laundry to keep up with, and to make matters worse, Im also battling a life-threatening illness. I hired Appliance Repair Crew to fix our broken dryer, thinking wed be able to get it back up and running quickly, but they have completely ruined our lives instead.

Heres what happened: We paid a significant fee just to have a technician come out and take a look at our dryer. Then we were charged another fee for a diagnosis and another for the repair. The technician left, and within minutes of him leaving, the dryer was still not working. So we paid almost $500 for absolutely NOTHING.

When we called the company for help, it only got worse. My husband, who is calm, polite, and articulate, called to explain the situation. They told him they couldnt come back to fix the problem until the following week which was completely unacceptable. We needed the dryer fixed immediately. Instead of offering a solution, the woman on the phone was incredibly rude. When my husband asked to speak to a manager, she refused and hung up on him. Twice. Then when he tried calling back, they refused to answer.

Desperate, I called, hoping to get some resolution. The woman told me she would transfer me to a manager, but as soon as I gave our address, she suddenly couldnt connect me. It was clear that they had no intention of helping. When I asked for a refund since they hadnt fixed anything she refused and then hung up on me as well.

I cant even express how beyond frustrated I am. Were now left without a working dryer, with a pile of laundry thats growing every day. And were out $500 because these people couldnt care less about their customers. We run our own business with over 35 employees, and we would never treat our customers like this.

To anyone considering using Appliance Repair Crew: Do not give them your money. They are unprofessional, dishonest, and utterly incompetent. Theyve taken our money and left us with nothing but frustration and a broken dryer. I wouldnt trust them to fix anything. Well be forced to buy a new dryer and deal with a financial loss all because of this completely unethical company.

STAY AWAY! Youll only regret it if you dont.

I paid $79 + tax for nothing !!! Do not use this company !!!

$79 dollar is just the money technician come to your home and have a look on the device. After that, technician will charge you more (estimated $290) to open the device without fix it. If anything is broken inside, then technician will charge you more on the top of $79 + $290 again and again.

I was luckly I immediately asked him to stop after the $79 level. I was luck I only paid 79 + tax then I sent him to leave. If I do not ask stop, and wait for him to open my device, I would lose more money.

Do not use this company !!!
Do not use this company !!!

Please be cautious with this company. The technicians lack proper expertise, and there are serious concerns about their honesty regarding warranties. After they assured me the issue was resolved, it turned out it wasnt. When I called back, I was informed the warranty only applied if additional parts were purchased, which contradicts what the technician had initially promised. I strongly recommend researching other, more reputable appliance repair companies. They are unprofessional, unskilled and unethical, prioritizing quick profit over genuine service.

I am extremely dissatisfied with the service by Appliance Repair Crew. We first contacted them to repair our fridge, which was making strange noises. The technician came in, fixed it, and provided a one-month warranty. However, the fridge stopped working again shortly after, and they had to replace a new partcharging us again in August 2024. Now, just a little over a month later, the fridge is making noises again.

When we contacted them this time, they refused to honour the warranty, claiming it had been over a month. This is the third time weve had to call them for the same issue, which clearly should have been fixed properly in the first place. Instead of taking responsibility for what appears to be a faulty part and poor service, they continue to charge us for a new job every time. They are keeping customers in a cycle of repairs rather than delivering quality service.

Their approach to customer service is appealingthey dont care about addressing the root cause of the problem and instead convince customers into believing something is wrong with the fridge, when its clear that the real issue is with their substantiated repairs and products. I strongly advise avoiding this company if youre looking for honest, reliable service.

We needed help installing a new stove igniter in our gas stove. K arrived promptly and did the work quickly. The charge for 45 minutes work was $300, which is probably the going rate, as inflated as that might seem. What was outrageous was being charged over $200 for a generic $50 (if that) igniter. I can understand some markup, but that is extreme. I would look elsewhere if you need work done.