Assured Basements

We wanted to add one room, a sitting area and a bathroom in our basement. I had several quotes but decided to go with Assured Basements. Mike seemed to know his stuff and we felt comfortable with him. The entire project was completed in 6 weeks to our satisfaction.
I will have no hesitation in recommending Assured Basements.

Aziz Mohamed
10 Dandurand Court
Grimsby, ON

Assured Basements renovated our basement. Although we're satisfied with the final results, the process of getting there was unnecessarily difficult. Poor communication (they don't listen), poor supervision (I was the de facto site manager), and the project took weeks longer than promised.

However, to their credit, they got the renovation completed before anyone else was ready to start.

Update: January 2023. Buyer Beware. The flooring Assured Basements installed is falling apart. I've made several complaints by phone, email and in-person. They have ignored my complaints and have not repaired the work. I can NOT recommend this company.

The project took longer because of window replacements and COVID, but overall I'm happy with the results.

Mike and Ryan completed a 2-bedroom basement apartment for my elderly parents. I appreciated their clear communication, patience and professionalism while dealing with my family, and graciously handled the multitude of changes and delays due to the pandemic. Their trades were kind and considerate with my parents in my absence. Thank you for a fantastic job, and we will be calling you for future projects.

Katerina from Assured Basements was fantastic at creating designs based on the idea of what we wanted and within the constraints of the space available. She had great suggestions, was attentive to our needs and designed a kitchen that has proven to be both functional and aesthetically pleasing.

Measurements were accurate and the resulting cabinetry is of high quality. Overall I'm thrilled with the service provided and results!

I do get what I pay for some extra I putting myself
my family and friends like it.

Overall the team did an excellent job. Mike was a great contact on the selling front, and Ryan and Andrej were the primary contacts on the execution side. Andrej really held the project together and kept things moving along well despite some delays in getting the permit from the city during Covid.

The final product is excellent. Getting there had some frustrating times. There were many requests for change orders along the way, always initially very costly based on their recommended approach, but after pushing back in the added cost an alternate always seemed possible at a much lower price. It would have been received better if the team presented all these options up front so we could choose rather than starting with the highest priced option and then finding the more tolerable solution after we said no.

At one point it became obvious that the team had forgot to order the flooring, and so we were asked to choose something else or accept a 4 week project delay. I was surprised that initially they expected us to pay the full upgrade price of the alternate flooring despite the error on their end. Again after pushing back they split the cost with us, but I still don’t believe we should have had to absorb any of this extra due to the mistake in ordering. We weren’t left with much choice if we wanted to keep the project on time.

The team is extremely responsive and friendly and we get to a good place in the end. They use an excellent program called BuilderTrend as a portal for all the selections, invoicing, schedule, and for communication. It made following along with what was happening easy.

I would likely use the team again but would have allocated more contingency to cover the change orders that occurred throughout.

The entire team at Assured Basements did an excellent job with finishing my basement. They are attentive, transparent and responsive and helped navigate the basement finishing process with ease.

Special shout out to Jake, Abdul and Taren for their attention to detail. Thank you to Eric for his suggestion about enhancing the electrical add ons to the basement. And thanks to Taren for his neat and tidy work on trims and baseboards.

I've been in the trades for close to 20 years now, and a journeyman for the last 13. I ended up using assured basement builders to finish off my basement. As a tradesman, naturally it was hard for me to allow myself to hire someone to come in, but I really just wanted to get it done quickly. Spare time is hard to come by, and as one person, a project involving so many different tasks/trades can really take a long time. Plus, a lot of the finishing work like taping and mudding, or setting tiles, I would prefer to have a pro do, rather than risk botching it up myself. I was really impressed with the fact that they actually finished the project before their promised deadline. In the trades world this almost never happens. I was expecting it to take about 30% longer than budgeted for time, and cost 30% more in the end, like most reno's tend to do. Plus, The workmanship was quite immaculate, and I'm happy with the way everything looks. The plumber Mike and election Eric roughed in behind the drywall looked good as well and care was taken with it, which is important to me. Their sub trades were always happy, and positive when they showed up to work as well. I believe played a large role in their attention to the details. I would definitely recommend these guys. They're a pretty good crew. I would use them again.

Our basement was half finished by a guy we hired. He literally bailed 3 weeks after he started the job. Assured basement builders came and quoted the job, and started the project withing 2 weeks from when the contract was signed. Since we explained we were on a very tight deadline. They finished the basement in 4 weeks which is very impressive. You get what you pay for, tough lesson learned for us. Assured Basement saved us, no other way to describe it. Great Company to deal with. it’s to bad we moved away from toronto cause we need our basement done again in Ottawa.