When I decided to replace my windows and front door, I interviewed at least 6 different companies. While Arctic was not the cheapest (or the most expensive by a long shot) a good part of rationale for selecting them was the way I was treated during the onsite sales visit. Unlike other companies, they spent a LOT of time explaining to me the different types of windows, pros & cons of each, the installation etc. Unlike others that I interviewed I was never made to feel foolish for not knowing these things nor did they ever ask for "the man of the house" as it which point they would have been escorted to the door as I did with more than 1 company!!
I have not regretted my decision for a single minute! Through out the process I was kept informed of activities and timelines. Installers were very pleasant and not a scrap of garbage was left behind!
I have had 2 very, very minor issues since with hardware (not the windows themselves) and both occasions within 24hrs of sending an email with the issue, someone was onsite to fix with no issues or cost to me. They even gave me a gift card to replace some plants that were damaged as a result of one of the issues - so much more than I ever would have expected.
To say I am pleased with my decision to use Arctic is an understatement and would highly recommend them without hesitation!
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for taking the time to share your experience with us. Our team at Arctic Vinyl is always here to help!- Arctic Vinyl Windows & Doors, 905 940 1152