I recently hired this eavestrough cleaning company based on the positive reviews I read. Initially, I was quite pleased with their service. Marcel was nice and informative during the estimate, addressing my concerns and providing detailed explanations of what needed to be done. However, my experience took a turn for the worse once the work began.
Despite our in-person discussion about covering the entire house (with eavestrough guards), as I was concerned about the water damage coming into our home; one area was conspicuously left out in the written estimate. I assumed that what we had agreed upon verbally would be reflected in the final work, but unfortunately, it wasn't. This oversight left me feeling disappointed and frustrated.
My biggest takeaway from this experience is the importance of reading all the fine print in the estimate and not relying solely on verbal agreements. The misalignment between our conversation and the actual work done was a significant letdown.
While he was friendly and knowledgeable, this experience has taught me to be more vigilant and ensure everything is documented accurately. If you decide to use this contractor, make sure to double-check the estimate to ensure it matches your expectations and discussions. Unfortunately, despite the good reviews, my experience wasn't as smooth as I had hoped.
To top it off, the work was done last week, and he's been texting me every day since outlining his attempts to reach me to pay for the bill. Unfortunately I was sick for the long weekend, and couldn't get it to right away. This really put me off. I just find this so unprofessional. I have never worked with a company/person like this before.
- Approximate cost of services:
- $1,100.00
- Company Response
Hi Shirley,
Thank you for your feedback. We strive to be courteous and informative in addressing our clients' concerns and needs. To provide some background, when you informed us about your eavestrough overflowing and causing water issues in your kitchen, we recommended installing Eaves Guards in specific areas of your house to resolve the problem. This targeted solution would be sufficient, thereby avoiding the need for a full-house installation. In accordance with our agreement, we provided an estimate detailing the discussed items and their costs, which you approved. However, when issues arose after the work was completed and the invoice was issued, you suddenly disagreed about the total cost, the scope of work, and the payment method, all of which were clearly outlined in the approved estimate. Furthermore, while responsive about the initial project, you've been unresponsive about completing the payment. In an effort to resolve these misunderstandings, we reduced the total invoice amount and also offered to install Eaves Guards on the remaining portion of your house at a discounted rate. Unfortunately, these solutions which were provided to you in good faith were not enough to satisfy your wants. We have not encountered such challenges with clients previously, and we hope to avoid similar situations in the future.
All the best,
Marcel