Level Up Home Solutions Inc.

Decks
Ottawa ON K1A 0B1
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Decks
Level Up Home Solutions Inc.
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Reviews by rating (past 12 months)

Reviews for Level Up Home Solutions Inc.

Average customer rating:
9.4 10 (14 reviews)

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Guy G
Guy G
1 review Cumberland, ON
10/10

Deck project

Yvan is like a gentle giant and tends to his work with meticulous execution. He did our deck in a picture frame design with miterered corners and notched posts secured to the side of the deck. The black aluminum balusters look amazing.
My neighbour hired Yvan for another job as soon as he was finished with my project, which I am confident he will master again.
I recommend Yvan for your next project...

Approximate cost of services:
$3,000.00
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Company Response

Thank you Guy for your review, it was our pleasure to improve your beautiful backyard space by building your deck in Orleans. Level Up Home Solutions

mercury
mercury
1 review Kanata, ON
10/10

Building a deck

I recently had the pleasure of working with Level Up Solution Company to build a deck in my yard. Their team displayed exceptional professionalism, craftsmanship, and attention to detail from start to finish.

The initial consultation was thorough; they took the time to understand my vision, offering valuable suggestions to enhance the design. The project was completed on time and within budget, with clear communication at every step of the process.

The quality of the work is outstanding. The deck has transformed my yard into a beautiful and functional space that my family and I will enjoy for years. The materials used are top-notch, and the workmanship is impeccable.

I highly recommend Level Up Solution Company to anyone looking to improve their outdoor living space. Their dedication to excellence and customer satisfaction is truly commendable. Thank you for a job well done Ivan & Marinka!

Approximate cost of services:
$5,000.00
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Company Response

Thank you kindly for your support. Level Up Team

Private User
Private User
Private User reviews Lake District, AB
1/10

Poor Fencing Construction Quality

This exact same outfit (Level Up Home Solutions Inc.) & same owner Ivan installed fencing for us under the same company name last year in Edmonton prior to relocating to Ottawa, Ontario. Had we been told prior to construction of the intent to relocate (which was found out by accident) we would not have selected them.
This project was a three neighbor fence cost split using copper pressure treated lumber. The quality complaints are numerous and are listed as follows with all material pre-purchased by Level Up Home Solutions Inc.:
1. Material This was comprised of 6 x 6 posts and 5 and a quarter inch wide vertical fence boards. How was this delivered? By crane from a building center store in a 200 + pallet of vertical fence boards and posts. The fence boards were not preselected for lack of defects (warping, cupping, cracking or checking, etc.). Incredibly a worker at the building center store told me that they will do this for no charge for contractors. I mistakenly thought they (Level Up Home Solutions Inc.) would cull unfit boards (wrong assumption!). The end result is boards that include bowed and twisted defects (See #2.). The posts (stored outside at the building center store) looked they had been in WW1 with very rough literally peeling surfaces.
2. Installation The post (in concrete) installation appeared reasonable. The top stringers are 2 x 6 boards (with the vertical boards in between). Now it gets ugly.
For a start the stringer to opposing stringer screw is incredibly 2.5 inches for the majority of screws. The opposing stringer is therefore not connected to the other one across from it. This must be 3 inches minimum. At some locations though there are screws right through the second stringer to the other side (screw too long!). Also, the majority of all screws are burrowed far into the first board (causing splintering and shoddy appearance).
Some stringer pairs (at the fence top) are secured (?) by two (2) screws total! for a stringer board pair that are 10 feet + in length!
Ugly Vertical boards are installed with defects as noted and also because no attempt was made to achieve equal board spacing you get the picture. Also vertical boards are single nailed (top and bottom) with non-galvanized standard nails. The speed of vertical board installation by his co-worker was fast to the point of ridiculous with no care given including spacing. I briefly watched this and thought that these boards were only being attached this way temporarily (wrong!).
3. I informed Ivan of the inadequate screw length issue on line several times (no response) and finally after two calls was an answer. The response was basically nothing could or would be done.
So, to finish never trust claims or promises. Investigate with previous customers whether a job is acceptable and never take word faith from someone appearing reputable. See the attached photos for their version of quality work that was done (approaching one year old fence). I have many photos (below only a sample)

Approximate cost of services:
$6,300.00
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Company Response

Hi Mr. George Iwasykiw {aka Private User}. Our decision to relocate to Ottawa is a private matter of my family and Me. I believe that I don't have to send rapport to you or anyone else. You decided to to write this review One year after we completed your fence project. we have never received email and official warranty claim. All your claims stated in this review are voided in warranty and have no ground. As a professional fence builder we are using professional suppliers who deliver materials by the big trucks, and using forklift (not a crane) to place materials on the designated spot. Preselection of wood was done by Level Up employees and great job was done, as it was not our intention to install low quality materials at the same time would be impossible because you were breathing on our neck and checking on internet how to build the fence. you were advised about nature of pressure treated wood and its quality. Warping, shrinking and cracking cannot be avoided as wood is natural material. I've suggest it to you to invest little bit more money and install central board to reinforce vertical boards, but you refused. Vertical board spacing was consistent and all components were fastened properly. All our work was done in safe and professional manner, plants were protected and site was cleaned. After the work was completed You and I walked trough and inspected the whole project. We've meet all your requirements and responded to all your requests. Once you were satisfied you made a payment for the remaining balance. On top of that I made a favor to you that you can save some extra money even though that was not part of our deal. I would attach the pictures of your fence as a proof but Home stars platform does not allow me to input the picture, but I will have them available upon request to anyone who is interested. As a professional fence builder we guarantee our workmanship but we can't guarantee your personality. This review outstands among other reviews, and have no solid ground. Have a great day. Ivan
Photos available here https://photos.app.goo.gl/qvMmNNz3ERPtFPzt9

Richard
Richard
1 review Ottawa, ON
10/10

Basement Joist Reinforcement

The basement floor joists below the kitchen required reinforcement to prevent/limit floor deflection which started to affect the kitchen tiles above. We contracted with Level Up Home Improvements to sister 14 joists with plywood strips using specific fastening materials according to a structural reinforcement plan. This work required seasoned and knowledgeable carpentry skills as well as problem solving ability to work around various obstructions. We are very happy with the quality of the work performed. The work was priced appropriately, completed on schedule and to a high standard of detail. It was a pleasure dealing with Ivan of Level Up and we would not hesitate to use this service provider for other projects in the future within their scope of expertise. Highly recommended based on our experience.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Richard for the great review. it was a pleasure to work with you.
Level up

Private User
Private User
0 reviews Ottawa, ON
10/10

Exterior door replacement

Yvan is an excellent, meticulous and clean worker. Very good communicator, professional and punctual. I highly recommend him.

Approximate cost of services:
$700.00
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Company Response

Thank you very much for positive review. it was a pleasure to work for you.

Private User
Private User
0 reviews Edmonton, AB
10/10

Sand and re-stain an old cedar deck

My large (400 square feet) ten year old Cedar deck needed the old flaking/peeling stain removed. Quotes from other potential contractors over several years showed they did not know of a solution and/or wanted sky-high fees. Level-Up knew how to solve the problem and proposed fees were reasonable. As the project proceeded they were also able to fix some structural deck issues. Ultimately they had to work around weather issues and were still able to complete the project on-budget and on-time, a MAJOR success in these times. I am very happy with my shiny like-new cedar deck - BBQ time.

Approximate cost of services:
$2,500.00
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Company Response

Michael, thank you for the review.
it was a pleasure to work for you.
I'm happy that you are satisfied with our service and quality.
I hope you guys will enjoy it and have many beautiful moments on your deck.
Thank you

Jim
Jim
0 reviews Edmonton, AB
10/10

Fence Construction

We had an old, falling down fence which needed to be replaced. It is hard to imagine anyone doing a better job than Level Up. They took down and removed all 230 feet of old fence within hours. One day for post holes, one day for planting posts, and three days to put up the new fence. They anticipated problems and dealt with them before they became an issue; eg, a weed tree on the fence line was cut down. The new fence is sturdy and lovely. Level Up communicated well, organized all the materials and were very careful not to damage anything on the property. Even the cleanup was professional; it included a power wash of the driveway. Their price was competitive. Excellent company to work with.

Approximate cost of services:
$13,000.00
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Company Response

Thank you Jim, it was a great pleasure to work for you and your wife.

Private User
Private User
1 review Edmonton, AB
10/10

Door and window

I am the owner of the roofing company, and sometimes my workers mess things up.
Ivan and level up team always save us.
We had to replace the doors and really complicated tones home.
Ivan was really polite to the client, and I was even foolish to doublecheck. I wouldnt work during installation.
He protect the carpet, installed bitumen membrane to overlap. The building envelope were needed, and installed the doors back.
My unhappy client was happy now, and I would recommend yesterday today and tomorrow, always.
Thank you level up

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the review. It is always a pleasure to work with valuable clients like you.

Marko in Halifax
Marko in Halifax
1 review Halifax, NS
10/10

Basement reno

Level Up did the basement reno for me. Framing, walls and floor. Im very happy with the job that was done and would definitely recommend them.

Approximate cost of services:
$5,250.00
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Company Response

Thank you for the review, it was a pleasure to work for you.

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Main level home reno

Great team to work with, was easy to communicate, detail-oriented and clean...extremely satisfied with their work

Approximate cost of services:
$25,000.00
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Company Response

Thank you for the review. it was a pleasure working with you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Level Up Home Solutions Inc.

At Level Up Home Improvements, we believe that your home should be a reflection of your personal style and taste. That’s why we offer a comprehensive range of home renovation services to help you level up your living space. Our team of skilled craftsmen has years of experience in home ...
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