bobobee in Scarborough, Ontario Canada M1H2R8

1 review Markham, ON Joined 2014/09/23

3/10

Concrete Contractors review in Markham

08/12/2024

I wanted to like this company, however I ran into way too many issues.
The quote and everything was smooth sailing, got a fair value for the railings I wanted. Was quick to respond to any questions I had.
The issues came with installation. The guys were friendly and prompt. But quality assurance and attention to detail was really lacking. The railings that were drilled for my stairs did not line up and match on the last step. The blame was on my uneven concrete. If that was the case, let me know before you drill it into my concrete and leave an unaligned railing. But no communication was made.
2 glass panels were scratched and needed to be replaced a few days later. If I didn't find those scratches, nothing would have been done.
And the biggest upset was when they drilled into my new stamped concrete stairs, the vibrations took the purging off the face of my stairs. They never said anything with the damages until I found it after I left. When messaging the manager, he apologized and said due to the vibrations, it could cause damages. He knew of the possiblility of the damages created, yet never warned me before taking my job.
I don't like how the transparency isn't there with this company. Knowing of damages, and just hoping you don't notice when they leave.
Just be warned if you have stamped concrete, ask about the possibility of cracks and damages when they drill in.

Job Price

Approximate cost of services:: $4,335.00

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Company Response: We apologize for any inconvenience caused. Thank you for bringing this issue to our attention. We will work hard to improve.
The issue with the concrete staircase may have been caused by insufficient installation before, which led to it coming loose. This is a rare occurrence. It was indeed our fault that our installation team did not notice the problem in time, but we have since provided compensation.

Paul Dufort

0 reviews Toronto, ON Joined 2023/08/21

10/10

Great Job on Porch and Deck Railings

Railings review in Toronto

09/09/2023

I'd like to thank PolarBear for the great work they did adding new railings on our front porch and stairs and backyard deck. They were highly responsive to our messages; knowledgeable in answering the questions I had; came immediately to have a look at the site and give us a reasonable quote; and were very efficient in finishing all the work to our great satisfaction in just one day. They even adapted the work on the spot to compensate for the details of our deck. We highly recommend them to anyone in need of this kind of work.

Job Price

Approximate cost of services:: $4,340.00

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Company Response

Dear Paul,

We sincerely appreciate your kind words and the time you took to share your experience with us. It was our pleasure to work on your front porch, stairs, and backyard deck project, and we’re thrilled to hear that you are satisfied with the results.

At PolarBear Aluminum, customer satisfaction is our top priority, and we’re delighted that you found our team responsive, knowledgeable, and efficient. Adapting our work to meet your specific deck details was a pleasure, and we’re glad we could accommodate your needs.

Your recommendation means a lot to us, and we couldn’t be happier to have had the opportunity to serve you. If you ever need any more assistance in the future or have further projects in mind, please don’t hesitate to reach out. We’re here to help.

Once again, thank you for choosing PolarBear Aluminum, and we look forward to assisting you with any future endeavors.

Best Regards,
John
PolarBear Aluminum

adam in North york

20 reviews Toronto, ON Joined 2011/01/22

10/10

Excellent work on porch railings

Railings review in Toronto

05/02/2023

Im extremely happy with the work from Polarbear Aluminum. They were very quick to respond to texts, came out quickly for an estimate, and did the job in a very timely manner . The black aluminum railing for our front porch is exactly what I wanted. Price was also very reasonable. I highly recommend.

Job Price

Approximate cost of services:: $2,000.00

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Company Response

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are extremely happy with the work we did on your front porch. At PolarBear Aluminum, we take pride in our ability to provide quick and efficient service to all of our customers.

It is always our goal to exceed our customers' expectations, and we are pleased to know that we were able to deliver the exact product you wanted, in a timely manner, and at a reasonable price. We appreciate your recommendation and hope that you will consider us for any future projects you may have.

Thank you again for choosing PolarBear Aluminum for your railing needs. It was a pleasure working with you!

Best regards,
The PolarBear Aluminum Team

Rich from Richmond Hill

10 reviews Richmond Hill, ON Joined 2013/05/28

10/10

Front steps railing and side fence

Railings review in Richmond Hill

04/16/2023

We appreciate the quality of work by Jiahao and his team with getting our project done. He has been very responsive to our messages from the beginning. There was a slight change needed for the original plan since there is a buried electrical line in the original location. His team patiently worked with us to find an alternative plan. We are very happy with the work done. Great job!

Job Price

Approximate cost of services:: $2,800.00

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Company Response: Thank you so much for your kind words and for taking the time to leave a review.It was our pleasure to work with you and we're glad that we were able to find a suitable alternative plan to accommodate the buried electrical line.Thank you once again for choosing us for your project, and please don't hesitate to reach out if you have any future needs.

Private User

Private User reviews Vaughan, ON Joined 2023/04/09

10/10

Deck railings

Railings review in Vaughan

04/09/2023

You did a great job for the railings on my deck. Your team was professional, efficient. I am satisfied with the final result and would highly recommend your services to anyone looking for high quality railing.

Job Price

Approximate cost of services:: $1,300.00

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Company Response

Thank you so much for taking the time to write this review! I'm thrilled to hear that you are happy with the railing installation on your deck and that our team was able to meet your expectations. Providing high-quality services to our customers is always our top priority, and it's wonderful to receive feedback that confirms we're doing our job well.

We appreciate your recommendation and hope that you'll keep us in mind for any future projects you may have. It was a pleasure working with you, and we're grateful for your business.

Thank you again for your kind words.

Best regards,
PolarBear Aluminum team

Private User

0 reviews Richmond Hill, ON Joined 2023/04/01

10/10

deck railing

Railings review in Richmond Hill

04/03/2023

Thank you for the beautiful railing installation. It is not only functional but also elegant. Your team was highly professional and the quality of materials used is impressive. I recommend your services to anyone looking for durable and attractive railing solutions.

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Thank you for your positive review! We're glad to hear you're happy with our railing installation and the professionalism of our team. We appreciate your recommendation and look forward to serving you again in the future.

Best regards,
PolarBear Aluminum

NeoNova in Brampton

0 reviews Markham, ON Joined 2023/03/31

10/10

Railing

Railings review in Markham

03/31/2023

I recently had Polar Bear Aluminum install new railings on my front porch, and I am extremely satisfied with the results. The team was professional, courteous, and efficient throughout the entire process. From the initial consultation to the final installation, they kept me informed and involved in the decision-making process, ensuring that I was happy with the final product.
The railings themselves are of exceptional quality and look great on my porch. They are durable, low-maintenance, and have already withstood several heavy rainstorms without any issues.
I also want to commend the team for their outstanding customer service. They were always available to answer any questions I had, and their responsiveness and attention to detail made the entire experience stress-free.
Overall, I would highly recommend Polar Bear Aluminum to anyone in need of high-quality aluminum railings. They exceeded my expectations in every way and I am confident that they will do the same for anyone else who chooses to work with them.

Job Price

Approximate cost of services:: $8,000.00

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Company Response

Dear valued customer,

We are thrilled to hear that you are extremely satisfied with the new railings that Polar Bear Aluminum installed on your front porch. Thank you for taking the time to write this thoughtful and positive review about your experience with our team.

Our team of professionals takes great pride in ensuring that each of our customers is involved in the decision-making process from start to finish. We understand that your home is your sanctuary, and we strive to provide the highest level of service possible to ensure that your expectations are not only met but exceeded.

We're thrilled to hear that our aluminum railings have withstood several heavy rainstorms without any issues. Our railings are designed to be durable and low-maintenance, so it's fantastic to hear that they have performed so well in inclement weather.

We appreciate your kind words regarding our outstanding customer service. We understand that communication is essential, and our team works diligently to keep our customers informed every step of the way. It's wonderful to hear that our responsiveness and attention to detail made the entire experience stress-free for you.

Thank you for recommending Polar Bear Aluminum to anyone in need of high-quality aluminum railings. We appreciate your trust and confidence in our work, and we look forward to working with you again in the future.

Sincerely,
The Polar Bear Aluminum Team

Matthew from Markham

1 review Markham, ON Joined 2013/04/15

10/10

I am very pleased with the aluminum railing

Railings review in Markham

03/24/2023

I recently had an aluminum railing installed on my outdoor deck and I couldn't be happier with the result. The sleek and modern design of the railing has added a beautiful touch to my home's exterior.The installation process was also a breeze.I highly recommend aluminum railing for anyone looking for a stylish and low-maintenance option for their outdoor space. Its durability and ease of maintenance make it a great investment for any homeowner.

Job Price

Approximate cost of services:: $3,200.00

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Company Response

Dear Matthew,

Thank you for taking the time to share your positive experience with the aluminum railing you recently had installed on your outdoor deck. We are thrilled to hear that you are pleased with the sleek and modern design of the railing, and that it has added a beautiful touch to your home's exterior.

We take pride in offering high-quality and low-maintenance options for outdoor spaces, and it's great to know that the installation process was also a breeze for you. We appreciate your recommendation of aluminum railing to others looking for a stylish and durable option for their outdoor space.

Thank you again for your review, and please don't hesitate to reach out if you have any future needs or questions.

Best regards,
Polarbear Aluminum

Private User

1 review Vaughan, ON Joined 2023/03/21

10/10

installation aluminum railing and stair

Railings review in Vaughan

03/23/2023

I wanted to express my gratitude for the fantastic service you provided during the installation of my aluminum railing. I was impressed with how quickly and efficiently your team worked to install the railing, while also ensuring that it was done to the highest standard of quality.

From the initial consultation to the final installation, your team was attentive, professional, and always available to answer any questions I had. I truly appreciated the level of care and attention to detail that your team provided throughout the entire process.

Not only was the installation process seamless, but the final product exceeded my expectations. The aluminum railing looks fantastic on my deck, and I've received many compliments from friends who have visited since the installation.

Thank you again for your outstanding service, and I look forward to working with you again in the future.

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Dear valued customer,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are pleased with the service we provided during the installation of your aluminum railing.

At our company, we strive to provide exceptional service and ensure that our customers' expectations are exceeded. We are delighted to hear that your experience with our team, from the initial consultation to the final installation, was attentive, professional, and seamless.

We take great pride in our attention to detail, and we are pleased to hear that this was evident throughout the entire process. We are thrilled to hear that the final product exceeded your expectations, and that you have received compliments from friends who have visited since the installation.

We appreciate your business and look forward to the opportunity to work with you again in the future. Please do not hesitate to contact us should you require any further assistance.

Best regards

Tony chow

1 review Richmond Hill, ON Joined 2023/03/20

10/10

Aluminum security screen door

Windows & Doors Installation & Service review in Richmond Hill

03/20/2023

From start to finish, the Polarbear Aluminum team was professional, knowledgeable, and efficient. They took the time to listen to my needs and preferences, and provided expert advice on the best design and materials to use for my specific project. Their attention to detail was outstanding, and I was confident in their ability to deliver a flawless installation.

The installation process was smooth and seamless, with the team arriving on time and working diligently to ensure that everythingwas installed to the highest standards. I appreciated their respect for my home, and they made sure to keep the work area clean and tidy throughout the process.

Now that the installation is complete, I'm thrilled with the finalproduct. The aluminum security screen door not only looks sleek and modern, but it also provides me with peace of mind knowing that my home is well-protected.

Overall, I couldn't be more pleasedwith the work that Polarbear Aluminum did for me. Their expertise and dedication to customer satisfaction truly set them apart, and I would highly recommend them to anyone looking for high-quality aluminum products for their home. Thank you, Polarbear Aluminum, for a jobwell done!

Job Price

Approximate cost of services:: $2,800.00

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Company Response: Thank you for taking the time to leave us such a positive review! We're glad to hear that you had a great experience working with our team at Polarbear Aluminum, and we appreciate your kind words about our professionalism, expertise, and attention to detail. We're thrilled that you're happy with the final result and we hope to have the opportunity to work with you again in the future. Thanks again for choosing Polarbear Aluminum!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

PolarBear Aluminum

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