Paddy's Market

I purchased a laundry set may21 ,I was told it would be a week to a month . I was okay with that.
June23 I called the store to see where it was.
The sales guy John said its coming on the 25th.
I asked if we can set up a delivery date. He said June 30th. Make sure you put out your old laundry set. Did that!
I phoned the store to get my delivery time.
The day of delivery he tells me its not there .
July 28th now.
Someone came and picked up my old laundry set.
Now I have nothing! Thanks John! I had a great afternoon looking for a laundry set thats in stock with my two kids in a pandemic! I will never ever be returning. And not once did he say sorry about that. I could just cry!

We ordered 4 appliances from Paddys Market and were shocked on delivery day when one of the appliances looked like it had fallen off the truck when they wheeled it in. Apparently it was a loaner and no one at the store had bothered to communicate that to us. The delivery guy called the store to check as we were told all appliances were in. One was on back order we knew nothing about. Called to complain, salesperson was on holidays. They said they would definitely leave them a note and they would get the salesperson to call me when the got back. They didn't. Still no delivery date for the one item. Went into the store after hearing nothing. Salesperson still not back. Old guy at the computer says whats the problem you got a fridge. Went in once again a week later, salesperson was there didn't seem to know what was going on. Offered me a box of laundry detergent as compensation. If we had been told from the beginning our appliance was on back order there would have been no need for any of this. And i wouldn't have written this negative review. Communicate with your customers, it's simple.

Order appliances approx. 60 days in advance. Day before delivery called to confirm. Day of delivery they showed up excluding dishwasher which they said they did not have. Amazing how the sales rep.deliberately did not mention this in when I called to confirm delivery less than 24 hours before delivering the appliances. They did not have a date or timeline of when we could expect the dishwasher. We decided to go with Paddy’s to support small companies and because of their good reviews. Unfortunately what started as a positive experience ended badly. Companies need to understand for us to provide positive feedback and customer satisfaction the entire experience from the day we purchase to date of delivery needs to go well. Sorry but will not be recommending this company to anyone. They have left a bitter taste. Definitely will cascade this down to as many people who are looking to purchase appliances.

Since our rridge quit the day I ordered this one, I called if they had a loaner or rental. I was told they'd call back, nope. Called again, yes and again the girl didn't know and would call back, never happened. Then I called if we could book a delivery date and no return call. Called a couple of days later for the same reason as it was now over 10 days and no return call. Called again and she said my line was busy on all of these occasions. So, she tried what, once? Then we got delivery, the fridge has 3 small but 1 black noticeable scratch, on the door and no booklet with it. Called again and now I've been told I can purchase paint to cover the scratches, same lady! I don't think so! I think it was our salesperson each time, but not sure, so I'm not giving any names. I will now go and ask for management as I either want a new door, a dent and scratch reduction or someone to come with the paint or the paint! Terrible service and most appliances are way over priced, plus they don't carry many brands. I will upgrade this if I end up with good service.

We started replacing all of our appliances about 4 years ago and after much research we dealt with Paddy’s market. In almost every case the price per appliance was cheaper and they have outstanding service with highly knowledgeable staff. I highly recommend using Paddy’s. delivery was fast and on time

My husband and I have used Paddy's market for over 10 years. We recently bought a fridge, stove ,and dishwasher during there scratch and dent sale. We saved almost $1,000 compared to the box stores, the marks that were on them are hardly noticeable and they work great. Initially we had a problem with one fridge door being higher than the other, they came out and fixed it within a few days. At our last home we had a dishwasher short out, they came within a few days to fix that as well even though it was a week or so past the warranty date. Over the years we have bought three homes worth of appliances through Paddy's, they've always been more than fair.

Worst service I have ever had. Purchased a modern Broan hood with a decorative glass that came in several colours so sold as an add on. Bought it partly because sales lady told me it was in stock, but after standing outside the storeroom for 25 min. was told it wasn’t. Got it a few weeks later and had it installed by a professional. The glass clearly didn’t fit so I took several pictures and drove back half an hour to the store. Saw 3 people but everyone passed the buck. I was told by y sales person it was an “ installation error”. I was told to call 5he manufacturer even though I had just purchased it. Sent my pictures to the manufacturer. I had 2 other professionals look at it and they told me what I already knew,it didn’t fit. Decided to call the installers (electricians) that Paddy’s used because I knew Paddy’s would listen to them.This all took 3 months plus. The man from The Appliance Connection was so nice,actually apologized and of course agreed that it didn’t fit. I think about 3 weeks later I finally had a hood that looked nice. Never received an apology from the store or the manufacturer or a letter or phone all of concern,only an apology from the electrician who doesn’t even work there.Pathetic service. Will never do business there again and have told 3veryone who will listen my story. I’m a nice person. I don’t raise my voice or swear when I don’t get my way like I see a lot of people do.I just wanted someone to listen to me, look at the pictures which said everything and fix it.
It’s not hard to find a place that sells appliances.

We purcahed all
Of our appliances through Paddys Market. I was completely satisfied with the sale prices we received on every appliance. Delivery and installation was quick and at our convenience.
I would purchase from them again in the future.

I had Larry come to service 2 refrigerators, he advised my Maytag needed a new main board ($200 + install) and the other needed parts aswell. Shortly thereafter i was advised the parts were discontinued. .. . S.O.L.
Not satisfied these parts were nowhere in existence i browsed the interweb. . .
Maytag appliances have a main board reset procedure (its free and takes 10sec's !) that must have escaped Larry's memory. . . ?
Incompetent or dishonest. . .
Wont be back !

Bought a pair of washer and dryer last week, was delivered on Thursday and when I got home, I spun the washer drum and heard noise like a couple of nuts inside. I called Paddys on Friday and talked to the service dept as my sales person is not in. They said they don't service my area and will contact Whirlpool for a repair person. I said The machine just got delivered yesterday and it's not even used and I asked if can replace it with another unit, they said no as they will repair the machine. I asked if I can return this machine and pay more money to get another model and they said there will be a restocking fee for returns. They eventually called me back and told me whirlpool doesn't have a repair person servicing my area and they will send their technician from port perry on Monday morning.

I read their website and read all their policies and fine prints and they don't list their return, refund, exchange policies. They only said that they will replace after unable to fix it after 3 times.

I also bought extended warranty and now I wonder how is this going to work if they don't have technicians servicing my area.

The price I paid is pretty much the same as the other big box stores, difference is they deliver and install and haul away the old appliances where the other stores charge a small fee for those services. But next time I will go to the big box stores and pay a bit for the delivery and haul away just because the big box stores have excellent return exchange and refund policies.