We are about to sell our house and need an appraisal for the sale. We've never had a house appraised before, and went to FSI Appraisals based on word of mouth recommendations. Shirley called to schedule the appointment, appeared on time, and was extremely efficient. She asked me about home improvements made on the house, climbed into our loft space, and answered my many questions about the process. At every step she was extremely professional and personable.