AC Service Call - Not so Reliant
I didn't realize that naming the company Reliance was really done out of irony. After calling not once but twice to confirm we had an appointment and someone is coming between 4-8pm Thursday, it was not until our third call at 7:30pm or thereabouts that Reliance decided to tell us they had overbooked and they would not be coming and the earliest they could come was Sunday. We had even called around 5pm and they said you are still scheduled someone is coming. No call from them saying they can't make it and no real apologies no real concern, but just a comment that "..you're not the only one who we have to cancel." Somehow that is suppose to make you feel better.
Anyway, I was fortunate enough to call and get someone from a much better company (see other reviews from me) to come over literally within about 15 mins or so. They got my AC going and we're done in about 40 mins after that. So literally in just about an hour or so my AC was back up and running.
I recommend you don't waste your time with this company that seems to be more concerned with booking as many people as they can whether they can actually provide the service or not.
- Approximate cost of services:
- $0.00
- Company Response
This is disappointing news and we apologize fow what has obviously been a frustrating experience. Please contact me with more information at rmassingham@reliancecomfort.com and we will investigate what led to this. Thank you. ~ RM