Reliance Home Comfort

i was promised so much by the salesperson and never delivered.
Also salesperson quit week later and no manager has called me back since june 27 terriable customer service

They did a good job explaining everything, without being pushy. And worked with us on Thanksgiving.

10 years ago I purchased a new furnace and air conditioner. They came with a ten year warranty and when we needed a repair they came and fixed it within 24 hours or less. On one occasion the repair tech informed me that we should have our hot water tank replaced. The next day they arrived with a new tank, there was no extra charge to me; so when we decided to investigate installing a back up generator we contacted Reliance first because of their quick response every time we needed them. Best company we have ever dealt with

We were in need of a new A/C and Furnace. Tom from Reliance was extremely helpful and explained all of our options, made all the arrangements and followed up with us several times, he was great and really made us feel comfortable with our choice. Charlie and Roman came out to do the installation and were fantastic! They told us the time it would take for the entire installation and were exactly right. They were fantastic explaining everything along the way and worked so hard. They took the time to explain how everything works and stayed to answer all our questions and make sure we understood everything. They were extremely helpful and left a number to call if we had any questions or issues.

Given prompt and polite service. Everything done professionally with no problems. This was a rush Job in that there was no hot water for several days and Horace made sure it was given priority.

Thank you John for the great service you provided with detailed explanation on different furnaces and how they function for my home.

I bought a new home in the spring and inherited a Reliance water heater contract. Late this summer, the water heater started acting up and developed a slow leak. When Reliance came to inspect it, they informed me that the water heater was 22 years old and needed to be replaced. I expressed my desire to terminate the contract and purchase a new water heater outright, but the service technician said they dont offer that option.

The next day, I bought a new water heater from another company, which agreed to install the new water heater and return the old one to Reliance, as Reliance charges a $65.00 fee for pick-up. I called Reliance again, explained the situation, and asked how to return the old water heater. They explained to me the process and emailed me a drop-off location and a link to a form that needed to be filled out and submitted when dropping off the water heater.

I printed and filled out the form, but when the service technician from the other company tried to drop off the old water heater, they refused to accept it. They said the form I had was preliminary and needed to be submitted online first, after which they would email me an approval form within 24 hours. This was not mentioned in the email from Reliance, nor during my previous call to Reliance.

After another 90 minutes on the phone with Reliance, I finally spoke to a manager. I explained that I could no longer transport the water heater to their drop-off location as it wouldnt fit in my car. Given that I had followed their instructions, I expected them to pick up the old water heater free of charge. The manager eventually agreed and approved the free pick-up.

The next day, a service technician picked up the old water heater and gave me a receipt for $0.00. I thought that was the end of it, but three weeks later, I received a final bill from Reliance Home Comfort: $17.96 for the last rental charges and $65.00 for the pick-up and transportation fee.

You know what, Im going to pay it. Its worth paying the $65.00 to terminate our relationship and the peace of mind in knowing that I will never have to deal with Reliance Home Comfort ever again.

I pay $70 for maintence plan including ecltrical, plumbing and furnace for each house. I own two houses, so I pay $1680 yearly to Reliance.
Today the Electrical tecnician was scheduled to come between 10 AM and 2:00 PM. However, I called them several time but no technican showed up until now at 3:51 PM.
Very disrespectful customer service. They don't even call you if they are late.

I had our annual Heating & A/C Preventive maintenance done by Ryan.
I always request Reliance to send this gentleman to do this service because of past experience with him
Ryan is terrific, very professional, very knowledgeable and very customer orientated. Takes the time to explain what he has done and why. He is someone whose advice and suggestions I trust & respect because I know it is given in the customers best interest.
A credit to Reliance, thank you Ryan

Monesh was our Sales Contact. He was collaborative and provided us good support. Harman was our Technician on the day. He was absolutely brilliant. Thorough, clean and knowledgeable.

PS: Value is monthly