Ellie from L1W3C2

I’ve been using Hometurf for a few years and their service is less expensive and just as effective. I only wish they would close my backyard gate on the outside instead of always unhitching my inner gate to lock it and leaving the main gate open

I bought a home with a leaking basement that was not disclosed at the time of sale. Due to a sewage backup the leaks around the back of the house were exposed. Clarke Basement was referred to me and recommendations were made. Unfortunately the initial crew did not take some key factors into consideration and after having the complete basement rebuilt I had another leak and had to tear up the basement around the parameter of the internal weeping tile system. You can imagine my dismay! I contacted Clarke Basement and Don, the owner, came out and was quickly able to assess the issue. He sent his key guy Fitz in to resolve the problem. I was also convinced to go with the sub pump (originally I chose to use my drain as I had the option), but Fitz was able to put it into layman terms the difference of going with a sub pump vs an internal drainage system, and I purchased the sub pump along with the backup battery system, we know how often we loose power. We had another major storm and the system worked flawlessly - they installed drainage system for my 2 window wells and the sub pump and the drainage system both worked as designed. Although I didn't have an initial good experience with the first crew and their assessment, I was extremely pleased that Clarke Basement came back as per their warranty and resolved the problem in a reasonably timely manner. Thank you Don and Fitz for being so supportive and willing to work with me to bring my basement to a dry state for the life of the house. You both as well as your office staff are very professional and I would definitely trust you to do work for me in the future and highly recommend your services. Good contractors are very hard to come by.

Gary was professional and explained the process and also the options I had to repair the several cracks in my basement. I'm so impressed with Clarke Basement systems and will be calling them back to repair my sunken stamp concrete in the spring. Unfortunately after writing this review I had another leak in my basement and learnt that I wasn't well advised initially. I still give Clark Basement a glowing review but it was not due to Gary's work, but how impressed I was when the owner Don came out to assess the situation. See my most recent review for the details.

Adam and his crew were amazing. They are so professional, were able to design the stairs correctly where we had 3 other contractors come in and they couldn't figure out the best approach without taking up too much of the backyard space. Adam is reasonably priced and he gives you the facts and choices you have. He is not there to see how much money he can get from you, he is there to provide sound advice and help you make the right decision for yourself and your budget. Adam knows just about every trade in the industry and he is the only person I call for advice and referrals for any work I need on my home that his crew doesn't specialize in. They say you need a good doctor and lawyer, well I say you need an amazing Home Improvement contractor that you can trust as a home owner and Adam is your guy!

I had some concerns that Gordon did not address during the inspection, although the area was not completely accessible there were visible signs (outside pipe which froze this winter, and multiple plumbing issues) of potential problems, I would expect a home inspector to find, be able to have a risk assessment, and question things that are odd, like why eaves troth's were removed from back of house (reason: weeping tile is not functioning at the back of the house and previous owners were aware). Also my patio was identified in the report as neutral which means its flat (I had no idea what neutral meant), however closer observation the concrete is sloping towards the house (cracks in concrete identify slop change). After many issues with the home within 3 months of purchase (plumbing, sewage backup, water damage in basement, and many thousand dollars later), I had another home inspector assess my house and he found things not identified in my report. My suggestion to people, follow your instinct if you think something is wrong, insist it be investigated. Home Inspector industry is not regulated and they cannot be held accountable for things they missed. If you need a referral I found an excellent inspector through a trusted source and would be glad to provide his info.

We were dealing with John mainly for the project, however Joe was helpful in providing us the design and colour. We were excited to get going on the project and because we had a very tight deadline John and Joe accommodated our schedule and basically finished in time for our hot tub to be delivered. What was most disappointing was the poor workmanship on the Patio (uneven areas) of which they came back to fix, but it took them 2.5 weeks after the job was done and paid to do the final touches and when we got home and saw it we were left with a very discoloured patch where they did the repair. It was frustrating that I kept getting put off by John and promised several times to come back. Also John and Joe had issues with regards to whom we make payment to and they brought us into their political mess (well Joe did) which was extremely uncomfortable. Sorry guys but I cannot recommend you especially with the awful discolouring you left on our patio. I hope we can cover it up when we are ready to sell.