Bryony S from Toronto

Had leak coming from either 2nd floor bathroom or laundry room into 1st floor kitchen. After two failed attempts with contacting other plumbers (who quoted 1-2 weeks before they could show up), I contacted Best Plumbing who not only came a couple days later but was very concerned that we would have to live through the weekend with potential leaking. (We had stopped the leak but was glad for his concern). Two plumbers showed up although I'm not sure either was trained in plumbing - one had admitted he hadn't been to plumbing school yet so had to assume the other was a licensed plumber. The work involved investigative work to find the source of the leak and narrowed it down to a cracked discharge pipe on our washer. After they advised me to call an appliance repair person as they didn't do that work I asked them to fix our constantly running toilet which they did. Although the leak wasn't fixed they were personable, sourced the leak, and advised to get it fixed with someone cheaper. I would recommend them to someone but double check the folks you are speaking to are plumbers. Again, one may have been but I didn't ask for confirmation but the second was definitely in training. In hindsight, considering the amount we paid, it was likely we were only charged for one person.

Found Joe on Homestars. Left him a message and he immediately called back to discuss the issue (leaking discharge hose from washer and intermittant stopping of cycle due to missing pin in lid) and he booked a time to come out the next day. Impressed by his promptness. Quickly fixed the parts and also repaired the loose lid at no charge as he wanted to make sure he left the machine in good repair. Personable guy, came prepared with the parts he needed and quick service.

We have had Chris come to our house 3 times in the past five years to remove squirrels from different areas of our house. He always comes with a friendly and professional attitude. His work is quick and thorough and has a pro-life attitude for the squirrels being removed. Very pleased with his work and although I would prefer not to call him (e.g. not have more squirrel problems) - he is always a pleasure to deal with. In addition, he identifies other potential issues that he sees (leaks and such) and tries to fix if possible. I would highly recommend him to anyone with squirrel problems in their house.

We purchased three very large windows and one front door from Miranda, installed by our GC. One window had custom art glass - Miranda's contact for the art glass was excellent but after repeated attempts to get Miranda (Liz was our contact) to send sketches we gave up and accepted what was installed even though it did not match our request. Another window had to be replaced twice because Miranda kept providing the wrong size window. Our door installation was a disaster. We were given the impression there were two colours to choose from - we chose one and the door manufacturer produced a disgusting brown stain colour. We requested that it be corrected or replaced. After 6 months of waiting (from date of purchase) we cancelled our order and went with another supplier. One of our windows has since failed to stay up when open and we have waited over 3 weeks for Miranda to come and fix it (it is still under warranty). I find the contact at Miranda to be quite rude and dismissive to customers and consistently forgot instructions from us (she didn't write them down). I highly suggest not working with this supplier. If you choose to work with them, ensure all of your communications are in writing and possibly work with someone other than Liz.