Steve from Toronto

Everything from our initial service call when our furnace had unexpectedly stopped working, through the sales process and finally to the prompt and very efficient installation of a new furnace -- every step far exceeded our expectations.

As a long standing customer, without much need for customer care to date, it was gratifying to receive very friendly, efficient and timely response from the moment I called your service centre, to receiving same day on-site service by your technician on our home alarm system. This included the relocation of a motion detector to ensure it was now positioned to monitor the entire room, and the subsequently identified need to purchase batteries for our 2 wireless transmitters, to remedy a 'low battery' warning light. The technician, already on the road when he received our service call from the central office, didn't have a supply of the required 4 button batteries and took upon himself to go to the local drugstore to make the purchase on our behalf. While all this work was most definitely done outside of warranty, upon being presented with the completed Service Call Report detailing the tasks, including the purchased batteries , the bottom line showed the 'balance owing' at the previously advised flat rate of $75 +HST. All-in-all, a demonstrated customer care experience beyond all expectations from start-to-finish. Now i fully understand why Pre-Lock has retained our business for many years.

Our home is located directly across from a city-centre technical school. With a young family, and a high traffic neighbourhood with a very active after-dark social scene, a reliable and cost effective home security was a must. Paul designed and Pre-Lock promptly installed an integrated fire and secuirty alarm system which has given us peace of mind and trouble-free use and 24x7 monitoring. Thank you Pre-Lock.