Reviews

0/10

Complete Nightmare Kitchen Renovation on what is one of the most simple of kitchen renovations The worst project management I have ever seen! By far, the incompetence is actually shocking. The worst quality of trades I have ever seen!!!!!!!! The worst appliance install I have ever seen!!!!!!! (The guys literally came back at least 8 times and I had to help because they didn't know how to install a dishwasher and wall oven) The worst customer service I have ever seen!!!!!!! AGM will reply to contact them to "make it right" I have tried that and they "understand my frustration" and are "sorry for all the delays" and "someone will contact me to help". That person contacts me to help and they will "make it right" and "understand my frustration" etc. but nothing happens. 7 months in and they closed the project, took the final payment right out of my account without even an email, or the work being complete. I tried to get them to come fix the remaining issues but decided to give up because it was no longer worth the time it takes to get them to do anything. I just had another contractor fix the issues. Their main spokesperson Mike should be ashamed to put his name on this business

Approximate cost of services:
$44,000.00
8 of 8 people found this review helpful.
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0/10

Simply put in my opinion the worst bathroom renovation experience, this is a long read but worth it. This starts from day 1 demo all the way until the project was completed almost a full 4 months later and up to August (~8 months after completion) where my shower was found to be leaking. For a further ~2 months I have been trying to get The Home Improvement Group to repair the shower as it is under warranty. The Home Improvement Group acknowledges that there is an issue however they tell me that the dispute is between myself and their subcontractor which seems as though they trying to wash their hands of any repair cost. The contract is between myself and the home improvement group (not their subcontractor, whoever that was) as I have no say in who they use as a subcontractor. They have explained to me that I must go thru my insurance company and have them go after the subcontractors insurance company to have them pay for the repair, effectively using my insurance company as their warranty. Once the insurance has been settled (it hasnt because Im not covered for slow leaks generated by faulty renovation work) The Home Improvement Group offered to repair the shower (paid for by me/my insurance) once I get the money from my insurance company. Can you see what they are doing? Getting a second renovation out of this whole thing.. (after kicking the ball down the road needlessly). All I really want is my shower to work the way it should. After spending $12,500 + materials on a renovation the bathroom should work better than it did before the renovation not worse right? There were so many issues with this project it will take a lot of time to list them (not all but most) so lets start: 1. From Start to finish I was flipped thru 3 different project managers finally leaving me with one of the worst from what I could tell. 2. Demo happened and was left on my front porch damaging it. Issue was raised and THIG offered to have it repainted in the spring but thats the last I heard of it so I painted it myself. 3. Tiles were cut on the front porch with my front door left open - further damaging the porch and and covering it and my main floor in dust. 4. Tiles were improperly installed on the floor with some of the worst gapping possible (Pictures attached) so bad in fact that the entire floor was re-demoed and replaced a second time after a few weeks of back and forth nonsense. 5. The new tiles were installed a second time however the tiles were cut in the bathroom and this time so the entire house was covered in a layer of dust (pictures attached) 6. The same day the shower tiling was completed the tub filler began to leak thru the floor which I believe was due to the constant turning and twisting created by the excessive amount of demo and rework in the bathroom. That being said we aired on the side of caution and bought a new one to ensure we were safe ~$1,500 unplanned expense. 7. After a few he said/she said calls to THIG they agreed to repair the damage caused by that leak. 8. A hole cut in the tile for a faucet was too big so it needed to be removed, recut and replaced. 9. The shower control was installed improperly and parts upside down. It was damaged during the reinstall and parts were replaced by THIG at no cost to me. Just careless. 10. The shower glass was to be saved and re-installed as it was in decent condition but due to what I would guess was measurement issues (demoing the bathroom twice) it did not fit. Because of this issue THIG did in fact replace the glass at no charge to me which was positive. 11. The silicone finishing around the top of the shower was horrible and needed to be replaced (pictures attached). Finishing around the ¼ round was incomplete which I had to ask to be done properly (and did myself in some areas). Basically overall finish was really bad until I said something then it got a little better. 12. Then there was the little stuff, like covering the stairs, floors (not done until I told them to cover it), closing doors to outside (my wife found the neighbours cat in the basement one evening) and leaves everywhere etc. Just simple respect for your home things that didnt seem to matter. Every time I said something to the project manager I would get I tell these guys but they just dont listen but saw even the project manager doing it on my camera. 13. Now The Home Improvement Group is trying their best to no longer communicate with me hoping that I will go away. 14. So here we sit less than a year after completion and we have a leaky shower that cant be used. All I really want is what I paid for and the nonsense and deflecting to go away.

Approximate cost of services:
$12,500.00
2 of 2 people found this review helpful.
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Company Response

Good Morning Chris. I am responding to your concern and would like the opportunity to speak with you. As the owner of The Home Improvement Group, I pride myself in quality work and customer service. We never walk away from an issue, especially a leak. This is the first I hear of this. Did you contact our office and voice your concern? I am always available via email or a call. Please contact me at 905 502 0204.

2/10

I had Magic Windows install all new windows at the front of my house about 3 years ago. The sales and install experience was decent I suppose. Now several years later the lack of quality is showing. I recently installed a new furnace and in order to qualify for a rebate from Enbridge I was made have an energy efficiency audit performed. Part of that audit includes a negative pressure test where they lower the air pressure in your home and evaluate how much air comes rushing in thru cracks, doors, windows etc. the air coming thru the windows from Magic Windows was like a hurricane (I felt it myself) where as all the other old windows in my house (over 12 years old) had very little air flow. Also should mention that 3 out of the 6 windows installed also do not open or close easily and require a large amount of force to move.

Approximate cost of services:
$6,500.00
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10/10

The best. My wife called and booked an appointment with this company for a quote to install crown moulding on the main floor of our house. The price was right so she agreed and asked when they can do it? The answer was "tomorrow if you like" (I'm sure this is not typical but we will take it). Sure enough the guys showed up the next day (Saturday) right on time and got to work. The guys were super friendly and even more importantly did the job perfectly. They covered the entire main floor with drop cloth even though installing moulding is not a very messy job. I have had a couple of complete renovation disasters over the last year so it was nice to see there are still some professionals out there. Use these guys!!!!!! I will be calling them again shortly to have the second floor of my place done as well

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Hi Chris,
Thank you so much for your review. We highly appreciate that. If you will need anything in the future, please let us know. Thanks again. )))

6/10

Be advised of my story. After months and months of waiting (approx. 4) they came to install the door. The door was not what we discussed and it couldn't even fit the standard door latch we had chosen. (not exotic at all it was Schlage brand from Home Depot) and the glass insert was different from what we had asked for. After some discussion with someone in the office they agreed to redo the door. It took a very long time for them to remake the door and book a time to reinstall the door. few months later as we moved into fall we noticed a draft coming from the door and a visible gap became apparent in the seal around the door which I believe stems from the replacement door being made slightly too small. This was brought to the attention of the company on many, many occasions asking them to come and reseal the door/fix the issue. After some more delays and excuses the door was repaired. Positives are: After Making a door with issues they agreed to replace the door which shows they stood buy their product (this is key for me) Door itself seems to be well constructed They fixed issue with draft coming in. Negatives are: The replacement door did not fit all that well and was drafty Getting them to repair the draft was like pulling teeth but they did it

Approximate cost of services:
$2,700.00
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Company Response

Hello Chris! Sorry for the issues and troubles we made you. First about the glass! You choose a glass and then you change the design and unfortunately the sales rep didn't changed that in the contract, this is why the first glass was installed. The lock didn't fit cause of the shelve that you wanted to have on the door. But at the end we did replaced the whole door to your satisfaction. About the timing, unfortunately it takes a long time to get a custom door, especially painted. You purchased the door in April and it was installed in June, its a very fare time for custom door. For the draft i apologize for the inconvenience but i did speak to you and we did tell you that its been crazy busy cause of end of the season. I apologize again for a long time that the service is not done but that would be finished very soon. Hope to change your mind about our company soon. Sorry for the inconvenience.
Happy New Year!!!

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We were looking to replace our kitchen sliding patio door to a swinging garden door. After getting several quotes we choose to proceed with Alan and Eco Choice as they offered us custom solution at a great price. Installation of the door by Alex was quick, clean and professionally done. Great company to deal with.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for the kind review.