ZinjChick

On August 11th 2023 we has a new ductless air conditioning unit installed. The installation went really well - the technicians showed up when they were supposed to and dispatch called in advance to let me know that they were arriving shortly. The first time we used the new unit was on Sunday August 20th 2023 - the next morning we discovered that there had been a massive leak (the pipes from the external unit run into the house to the internal unit through my closet and my clothes were soaking wet, as was the plaster wall). I contacted Mersey on the morning of August 21st and they sent out a technician who arrived at 9am. Although he was able to fix the leak, he couldn't do anything about the water-damage. He told me to call and ask to speak with an operations manager. Although there were some initial difficulties in getting in touch with Mersey in regards to the water damage, this was rectified. They offered to pay to have the stains on the closet wall painted, as there doesn't appear to be any structural damage, especially after the plaster had time to fully dry.

Dodds was great - their service folks are top notch - polite and very knowledgeable. The gentleman who came out to take measurements for our new door also sent one of his most experienced guys to wrangle the broken door back onto the current track (it was stuck at an odd angle in a half-opened state) so that we could close the door, keeping local fauna out of our garage until the new door was installed. A replacement door had to be a special order because our garage was built in the 1940s when there were no "standard" door sizes. The installer was great - he really knew what he was doing and now we have a new door that is not only functional and looks nice, but it's also safe!