J. W.

We have used Steve a couple of times over the years. We had a really old '70s fridge which we inherited when we bought the house. When the fridge portion stopped working but not the freezer, Steve knew immediately over the phone what the problem was. I told him the age of the fridge & asked if it was worth fixing. He said yes if that was the only problem as the old fridges are so much better built than the new ones. He arrived, fixed the problem & suggested one more thing that could possibly go wrong. No pressure from him to replace this part - just a suggestion. I went with his idea & the fridge worked perfectly for years afterwards. The only reason that we had to replace it was the door flange failed & we couldn't get a replacement. The fridge & freezer were still working perfectly! Same thing with our (then) 20 year old washing machine. Steve diagnosed a faulty clutch, replaced it and the washing machine is still going strong 15 years later. Steve is honest - he'll tell you if a repair isn't worth doing. He's prompt, knowledgeable, articulate and personable. I have recommended his services to friends many times over the years and will use him again when the need arises. Thank you Steve!

** UPDATE: After my less than stellar review of Alpine's follow-up on this site, Mimi contacted me to try to make things right. Initially I was very reluctant to trust that the company would do a good job after my previous run around with them but he persuaded me to give them another chance. The roofer, Curtis, turned up on schedule and worked very hard on my roof in freezing cold weather. He & his helper took all day to carefully remove our old chimney and cover it with board, membrane & shingles. Curtis was a great communicator and let me know what he was doing every step of the way. They returned the next day to replace the ridge vents and the stack flashing. The clean-up was pretty good. I was impressed with Curtis - he was polite, friendly & professional. Mimi also stopped by to ensure that I was happy with the quality of the work this time. I have changed my original rating from 3 stars to a 7 as Mimi really went out of his way to ensure I was satisfied. ** Alpine redid our entire roof 11 years ago. Originally we were satisfied - the crew came when they were supposed to, worked for the entire day until well after dark & returned the next day to finish off and clean up. Initially the roof held up but we started to experience some leaks and we discovered that the work had been mediocre at best. However after a rocky follow-up Mimi has redeemed my opinion of Alpine. A big thank you to Mimi and Curtis.