Melina in Toronto, Ontario Canada M6R1T5

I had used Open Sesame twice before. The second time he didn’t even charge for coming and fixing our problem. After about 10 years since the last issue, the garage door wasn’t working. I called Steve and he asked me to describe the problem. He knew right away what the issue was and said that he could come the next afternoon and fix it. He gave me a very reasonable quote. He showed up the next afternoon and very quickly fixed the garage door. As previously Steve was professional, capable, knowledgeable, personable and a gentleman. Also he was kind, sweet and courteous to my elderly mother. I would definitely recommend Steve.

Our thermostat wasn’t working since it was reading 68F in July. I called the company that had installed both our AC and furnace. About a week later a service technician came. He didn’t seem to know what to do. He took the thermostat off the wall and went outside. When he come back it was reading 74F. He claimed that he had “reset” the thermostat and that it wasn’t necessary to replace it. A little while after he left it once again was reading 68F. We paid $145 for the service call but got no service and only bad advice. So I called Visic brothers on the recommendation of a friend. Marko called me back within a day and kindly offered to come as soon as possible since it was going to be very hot and humid in the coming days and my elderly mother was living in the house. He came and changed the thermostat and explained things to me. Marko was knowledgeable, efficient, courteous and obviously knew what he was doing. The thermostat is working perfectly. In the future I will call Visic brothers for our hearing and AC issues. I wish I had called them first. Would have saved $145. My mom and I thank you Marko!!

A few weeks back I called Joe about our stove. He really is as great as the reviews say. He returns calls quickly, comes as soon as he is able, knows how to diagnose and fix the problem quickly and efficiently and neatly. We had a problem with a burner that my brother in law tried to fix and then got stumped. Joe listened and knew right away what needed to be done. He is so trustworthy, kind and friendly that I did not hesitate to have him come over when my mother was alone. She said he obviously knew what he was doing. He was very quick and efficient and on top of it he charmed her. Also he managed to have a small piece that had been missing from the replacement dial that I had purchased. The store had neglected to give it to me. He honestly deserves at least a 12 out of 10!! Thanks Joe!! sorry it took me so long to finally post this review.