Open Sesame

One of the family members drove the car into our garage door. Small dent, but the door wouldnt close after that. I called Open Sesame in the late afternoon and got an appointment next morning. They sent SMS to me when the mechanic was about to come. He fixed the problem quickly, no parts, no unnecessary work, and charged a reasonable price by todays standards. He clearly explained everything to me. So it was an really good experience.

This contractor replaced a broken garage door cable and some other parts in November 2020. But after more than a week I started getting loud bangs when I opened the garage door. I phoned him 4 times to tell him about the problem but he never called back, so I wrote him a letter, and again no response. He is clearly an unreliable contractor and should be avoided as he cannot be relied upon to service a client after he has been paid. DONT CONSIDER USING THIS CONTRACTOR. ONCE HE IS PAID YOU WILL NEVER SEE HIM AGAIN.

I called the Open Sesame when the motor of my garage door had broken down. I got a quick response from their manager and was sent a repairman the same day. The repair work was perfectly done, and the prices are reasonable. I would definitely recommend this service.

I had used Open Sesame twice before. The second time he didn’t even charge for coming and fixing our problem. After about 10 years since the last issue, the garage door wasn’t working. I called Steve and he asked me to describe the problem. He knew right away what the issue was and said that he could come the next afternoon and fix it. He gave me a very reasonable quote. He showed up the next afternoon and very quickly fixed the garage door. As previously Steve was professional, capable, knowledgeable, personable and a gentleman. Also he was kind, sweet and courteous to my elderly mother. I would definitely recommend Steve.

Called Steve to replace 2 side guide wires. He sent me an installer who put new wires and forced me to pay cash without receipt. Door isn’t working properly and Steve refuses to repair. Won’t return my calls.

Steve is such a gentleman. A few weeks ago, we had an issue with our garage and Steve didn't charge me a dime for it once he knew that we were interested in changing our new garage doors. Once we decided on the new model, he came and did the work in the estimated time he previously mentioned. It took two days to complete the work, one day to remove the old doors and replace them with the new and 2nd day to have the caps done and weather proofing etc. After the first day, i was very impressed that he cleaned up everything and didn't even leave a thing as if there was no one there all day long.
We have used him for years now and we highly recommend him for the high quality of work and service that he provides to his clients.

Steve replaced an old swing and tilt garage door with a new door, and did the cap and seal. Excellent workmanship, and very pleased with his service. Would definitely use him again.

I bought this house 17.5 years ago and Steve had installed the opener previously. About five years ago, I had a small problem and called Steve. He directed me on what to do over the phone and I fixed it. A few weeks ago, there was another problem. Steve came over and fixed it. After about 20 minutes of work, he didn't charge me for the service call. I would have completely understood if he did. He told me at the time that a part was not going to last much longer.

Sure enough, that part broke down again. When I called, he said he was on a job but would come over after. Sure enough, he was at my house within a few hours. The price was the same as he told me earlier. The only reason the total expense was more was because I opted for a new keypad and remote. He didn't hard sell me at all on these items, more the other way around. He even offered to come again to replace the keypad with no service charge but I wanted it all done at once.

Throughout it all, I felt totally comfortable with how Steve operated. Had he told me to replace the entire unit, I would have believed him given the length the original opener has lasted. The fact that he did a free service call a few weeks ago was also very impressive to me. I don't see that often anymore, and he had no guarantee I would use him for the final job.

Steve was a great guy.

Steve and his company installed new garage doors at our place a few years back. We were so pleased with the doors and Steve was so great to work with. Such an honest, polite and interesting person. Lately, one of the doors was opening without receiving a signal. We called up Steve and the next day he was at our place to fix the problem. He supplied us with a new remote control battery and did not even want to take any money for that or for the visit. He is a real gem. He is super professional at what he does and we will continue to recommend him when the opportunity arises.

I had a problem with the garage door opener - codes were not working the car home link was not working. Called Steve at Open Sesame (used him before) and he talked me through possibilities and told me what to do. The problem persisted and this morning I spoke with him again and once again he was incredibly patient and then asked about the bulbs and indicated I needed to replace the LED bulbs I put it. Sure enough just like magic the problem was solved. Thank you Steve. You were superb!!!!!

If there are 10starts you would get 10 out 10!!