michael from Toronto

Found online a Bosch dishwasher from CAS at good price and bought it with VISA card. 10 days later they admitted not having it and unable to deliver it. Offered to upgrade my order to a more expensive unit which I didn't want. Another week went by and they still not refunded the purchase price, meanwhile the month ended and I have to pay VISA $766 for the nonexistent dishwasher. Looks like this has to go into VISA Dispute Center to get refunded. Guess what! The dishwasher (call it the catch from now on) still on their website luring customers in. Why did I still gave 2 point after this? I am or rather I was a returning client and previous very satisfied with other purchases.

We bought dining table set for $4000, second piece half price. Great deal. Dining set came, beautiful, second piece never arrived. After 3 months of waiting they offered other set. Long hassle to get back the money for what they did not delivered (story went like: in the process of making, waiting for material, etc.) I call it "virtual reality discount" 1year 3 months later the canadian super tough dining table started to curve up on all corners, like a chinese boat, material defect. Looked in the impressive package we received at shopping. There is no warranty info. Called them, waiting to resolve the issue. ->-> I updated the satisfaction rating, the replacement came as promised after 3 months. Hurrah!