Charles Cyna from Vaughan

Moved from Toronto to Vancouver. Staff were very friendly in Toronto and Vancouver but the folks who packed our stuff did not provide any instructions for putting things together and rather than keeping all screws separate by furniture item they just threw them all together. At the other end they were not able to assemble our king bed frame, failed to properly assemble two other beds, broke a sofa and could not fix shelves due to missing parts. They sent someone to fix items but when they could not fix the shelves or master bed they sent us a cheque for $200. The rely on the fact that the average person can't be bothered with a protracted fight over a few hundred dollars. We believe we paid top dollar for a brand name company and they completely let us down with an incredibly frustrating experience.

Very impressed with Mark's knowledge. I had fairly simple requirements, however, they were dealt with quickly and with expertise. Additionally, Mark bent over backwards to accommodate an appointment in order for a complex light fixture be assembled and fitted prior to a deadline that was imposed. He is polite and professional and an all round good guy. I have already recommended him to a couple of friends.