Large cross country move failed in after sales service
Moved from Toronto to Vancouver. Staff were very friendly in Toronto and Vancouver but the folks who packed our stuff did not provide any instructions for putting things together and rather than keeping all screws separate by furniture item they just threw them all together. At the other end they were not able to assemble our king bed frame, failed to properly assemble two other beds, broke a sofa and could not fix shelves due to missing parts. They sent someone to fix items but when they could not fix the shelves or master bed they sent us a cheque for $200. The rely on the fact that the average person can't be bothered with a protracted fight over a few hundred dollars. We believe we paid top dollar for a brand name company and they completely let us down with an incredibly frustrating experience.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Charles,
We must sincerely apologize for the level of service you received from our team. Comments such as yours are rare but we do treat each one with special attention to avoid this from repeating. If you would like to discuss your experience further, feel free to connect with us via the following contact information: Krystal Duz, kduz@amjtoronto.com, 905-670-7111 ext. 3488.
Thank you for writing us, this truly helps us improve!