Initially, contacting Energy Crew appeared straightforward. They seem to reply to emails and calls quickly when I was shopping for a mover. I disclosed everything about the old and new home while they were estimating a time and cost. And the price seemed very competitive.
Unfortunately, on the move date, they were over an hour late. When I contacted them, they insisted that I received a call about the late arrival. No call was received. One of the two wardrobe boxes to be provided was not available, which resulted in us packing our clothes in garbage bags we had to quickly buy from the convenience store and having the clothes damaged during the move. Our fabric furniture was not wrapped as requested (due to lack of materials available) resulting in permanent stains during the move, and although the crew were helpful and friendly, I strongly felt that their head office and management completely left their staff in the cold them in terms of providing appropriate materials, and budgeting the time, and putting the moving crew in a position of being rushed by clients for the low ball estimates the office provides prospective clientele. To make matters worse, the doubling of the estimate cost was done on a REDUCED amount (approx 15% less) of items I disclosed, as I moved some sensitive items prior to the moving date myself.
Needless to say, I was not pleased, and contacted both Roxanne (office manager) and Treigh (owner) about this situation. Roxanne deferred all issues to Treigh and never bothered to return my calls or emails. Treigh was nice enough to call me once to discuss the issues, and promised a call back. Since then, its been over 4 weeks and no response even with follow up emails, voice mails and phone calls.
It has been a very discouraging move, and I would highly recommend you do not use this provider. Both Treigh and Roxanne to learn appropriate client service techniques and need to clean up their logistics and scheduling before they can become a desirable mover.
