Reviews

1/10

My house had an old water heater (10+ years) rented through Enercare. The day that it failed, I asked Enercare to come over and help me getting it up and going. First I had some back and forth with Enercare's dispatch to get a tech to come to my house in under 3 days but finally I got someone over. Once the tech got into my home though, he refused to service the water heater and tagged me asking me to remove some 20 year old drywall renovations one of the previous owners had done to be able to fix the old water heater. (please note that the water heater was 10+ years old and was placed were it was probably by Enercare) Needless to say I cancelled my service with Enercare and got a brand new water heater installed. When arranging the pickup of the old water heater I was told it would be free of charge. This was later reversed and I also had to pay them to pick-up the old water heater that had been removed previously, I have to say though that the people picking up the old water heater were polite and well mannered.

Approximate cost of services:
$7,520.00
2 of 2 people found this review helpful.
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Company Response

Hi there - Similar to any contract, there are buyout fees associated with opting out of your plan early. Please refer to the Terms and Conditions of your contract for more information.

10/10

Moved to my house last summer and found this gorgeous Ash tree infected. Rooted provided a reasonable quote and executed the service to perfection taking all the steps to make sure all went well. I have to say that I was very pleasantly surprised by the good spirit and enthusiasm of the team doing the job at my place. Its great to do business with people that enjoy what they do!

Approximate cost of services:
$720.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write a review. It is always great to hear that in such an arduous field of work that the crews still have a good attitude and zest for their job! We only hire serious arborists who love working with trees.

10/10

It all started with an outside faucet creating ponds in my basement when opened. I can't say I had luck with plumbers before, in fact I had some bad experiences. Ended up looking for a plumbing service through HomeStars and found public plumbing. Service was fast and the plumber we got was great to deal with. If I need a plumber again in the near future, I will call these guys back. Very happy with the service.

Approximate cost of services:
$260.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Gus, thank you for your time in leaving a review! We're very glad that you gave us a call and that your outside faucet is in proper working order. We really appreciate the recommendation, please don't hesitate to give us a call should you require any services in the future! Have a good one!

10/10

Bought a house that had 2 fireplaces. The inspection revealed that there might be issues with one of them. Got a hold of magic Touch based on the recommendation of a co worker. They were prompt and professional, fixed all that needed to be fixed and left the house as clean as they found it and showed their concern to make everything safe for me and my family to use.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Thank you Gus. We really appreciate you taking the time to send us your feedback. Kindest regards, Marc

10/10

I contacted Mr Roof Repair to fix the sofits in the roof. They came and did a in-depth review of my roof and came back with a couple of pictures of my Skylight. Turns out its close to 30 years old and well as most things 30 years old that have been exposed to the elements it needs to be replaced. I changed the skylight, these guys have been very professional and courteous every time I Talk to them and most important of all have taken all the efforts to make sure the skylight replacement is done well and will still keep snow, rain and cold away while letting nice sunlight in..

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
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Company Response

Hi Gus... This is precisely the reason we provide the in-depth reporting we do. Most people do not scale their roofs, so knowing about each element of its composition is important. Glad we could provide you with a positive experience all around. Cheers!

10/10

I hired this company to make sure I did not have mice in the house but most importantly to get help me understanding and preventing any more critters from coming in. I was very happy with the service and hopefully in the fall all the prevention pays off.

Approximate cost of services:
$250.00
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10/10

Great service. Initially it felt a bit hard to get them to come over and take a look at my attic, but once done it was good and professional. Lets wait and see how the winter goes, but so far i am happy with the service.

Approximate cost of services:
$2,500.00
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Company Response

Hello Gus! I'm sorry to hear that we got off to a slow start with assessing your attic upgrade project but it's lovely to hear that in the end you are pleased with the quality of our service, and our work. We truly appreciate your comments and I have no doubt that you'll be hibernating in cozy comfort this winter! Thank you for your business and for taking the time to let us know how we did! Sincerely, Crystal - Customer Care

10/10

Initially I was not happy with this company and the service they provided. I have to say though that they turned it around, Lenni explained about an incident they had and came through helping me set everything right in no time. I have to change my review and the stars awarded. Although I still lost a month on the season, I am very happy and satisfied about the service I got in the end.

Approximate cost of services:
$350.00
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Company Response

Thank you Gus it's been a pleasure working with you