NORM

Nov 2023, I got 2 quotes for Empower home comfort for a furnace and a heat pump. I was told the Carrier brand was a better company and a little more expensive so I selected this brand. In the Winter time the furnace was great as the motor was a little better then my previous furnace however when summer came alone the heat pump in cool mode was great for the first few weeks. It kept the house nice and cool. One morning, we noticed water coming from the furnace as the coils froze on me. I called the office and within a day they promptly sent out a tech to investigate the issue. Unfortunately he could not resolve the issue so they sent out the second level support tech to test the head pump coolant. The second level support could not resolve the issue so they did sent the third level support tech that has a lot of knowledge on the manufacture's product. The third level support tech noted that this issue will be corrected due to his knowledge of the manufacture products. The appointment had a time frame of 4 hours and was told the issue will be corrected by the end of the appointment. With his intense knowledge of the product, he was able to identify the issue and correct by end end of the appointment. He has also noted that Empower Home Comfort will set a follow up appointment to ensure everything is still in working order and no added issues. There are many good qualities about this company, they will send a pic of the Tech, a bio of the tech, they will put on shoe covers when walking around the house, and the receptionist response to emails in a timely fashion. By the end of the appointment the Tech explained the issue and how he was able to address to ensure this does not happen again. He even took the time to answer some of my questions. Some issues can take place, but the company still has good qualities that many others forgotten about. This is why I would still use this company in the future.

The company sent out 2 different crew members to install my windows and patio door. When the window installation came by they did not have a ladder to reach the second floor so they come back the next day to install all my windows in one day.. The guys that came by to install my patio door was by far the best crew I've seen. One of the installer name was Igor and he answered all my questions and kept me up to date on the installation. He even took pictures of the installed windows and doors saying. I can tell Igor is very dedicated and proud of his work. A few days after the installation I noticed missing caulking around one of the windows, a few quick calls to the company they finally sent someone too finish the caulking. Was glad to see Igor come back to fix this issue.. I emailed pictures regarding water issues under one of the windows they installed and they responded via email that it looks like oil. This cannot be oil as it's not close to our cooking area.. I need them to send someone to my house to inspect the water issue and ensure the installation of the window was done properly. I've added pictures of the missing caulking and the water stains under one of the windows. I need someone from the company to come by inspect the installation of the window. I will update my review once they prove to me that send behind their installation guarantee UPDATE: someone from the company came by and looked the marks under the window and noted it's not water issue and the instalation of the window was done correctly. Thinking of haveing someone cut out the drywall to ensure this is not water issue..

I had a water leak in my ceiling and had two companies come by, the first company that provided a 17,000 quote did not even go on the roof and said I need a replacement so they would put the new roof over the old roof. When Roof Technician came for the quote the first thing he did was go up on the roof and take pictures for me to see and said it would be best to change the roof. He explained that he would remove the old and reinstall a new roof for around 10,000. He even fixed a small leak above the roof on my door for no extra cost and provided my pictures through out the work. I have provided Roof Technician phone number to a few of my friends and even the one friend that gave me the name of the first company. This work was done in Dec 2019 and the weather did not slow them down.

I was very please with the quality of work done by Ferhat and his team. He started the job early and finished within his estimate of two days. This was also done by working long hours ,providing pictures, being respectful and high quality. I would would recommend him to anyone. Thanks Ferhat and team.