Caplan Appliances

we bougtha Jennair cooktop- the fan did not work at all.
Caplans service rep came, admittedly, but could not fix the issue. claiming that teh prodcut was working as it should Caplans did not back their product.
would avoid dealing with them in the future, and would recommend the same to all

We just made our first purchase from Caplan's Appliances and we were very pleased with excellent service and competitive pricing.
Their consultant Matt Hebert was very professional in sending us prompt e-mail quote (on a Labour Day Monday), and next day we completed the purchase of Bosch washer/dryer combo in store with Matt.
As promised, the delivery took place following Saturday morning, and Cody and his team (Trevor & Paul I believe) did a great job removing our old appliances, setting up the new ones, as well as testing both washer and dryer.
We highly recommend the Caplan's Appliances family store over large chain stores. Excellent customer service, friendly and very knowledgeable staff. Also, their showroom is impressive to visit as well.

We needed to purchase appliances for a condo we were renovating and friends recommended Caplan's. We liked the fact that Caplan's is a family run business so we decided to check it out. We had read some online reviews before our visit and salesman Matt Hebert was mentioned a number of times. We asked for him when we went to the showroom. Matt was knowledgeable, professional and not at all pushy. We could tell right away that he knew his product lines well. He answered all of our questions, made suggestions and helped us choose all of our appliances in a timely manner. We had been to a few other appliance stores and I came away from those visits very stressed and over whelmed. I was not the least bit stressed during the time we spent with Matt. He went above and beyond during this whole process explaining things and making recommendations. He made communicating with us a priority quickly responding by phone and e-mail. He even gave us call backs on on his days off...
We couldn't give Caplan's a definite delivery date so the fact that they could hold the appliances for us until we were ready for them was very helpful.
We had a very positive experience and would have no problem recommending Caplan's and especially Matt to family and friends.

I bought a Kitchenaid Stove. It was defective. I could not return or exchange it. I had to deal with Whirlpool and the incompetent service people they hired to look at the stove. The stove just got picked up. Had to use a 60 warranty on the self-cleaning feature to get my money back. Two months without a stove and will be another 3-6 weeks before I get my money and can buy a new stove. Will never buy a Whirlpool product, or deal with Caplans, again.

The dishwasher was not a problem. The stove had to get the fan replaced after 5 months. Thank it was under warranty. Now it takes about an hour for the stove to cool down. (Kitchenaide). I opted for the extended warranty on the stove. Then the stackable washer/dryer, firstly they said they couldn't it up, we had to replace the dryer venting hose. We did that , they came back for the hook up and said they couldn't because they was something wrong with faucet. So they left again without a hook up. My husband hooked up the hose. It's working fine, however the hook up was included in the cost. The guys that came seemed lazy.

We purchased all of our applances from Caplan's 10 years ago and had a decent experience. Recently however we purchased an Electrolux washer and dryer and it has been a disaster. The delivery men damaged the connector valve upon delivery (unknown to us at the time) and 5 days later the washer leaked causing damage to our ceiling on the main floor. They refused to replace the washer and now the Home Appliance Repair company they use says the the part is back ordered so we will be w/o a washer for a couple of weeks. Customer service and the salesman no help whatsoever.

Several visits to look for high end appliances led us to Caplan. We purchased several items from them and received good service from knowledgable sales staff and competitive pricing. They held on to the appliances and the pricing while we were developing the renovation plans & shifted delivery several times to accommodate our schedule. our overall experience with Caplan Appliances was more than satisfactory.

You may as well buy appliances at a discount store and get better service. washing machine from Blomberg did not work. I had 3 service calls by a very rude service man and numerous calls to customer service and finally after 1 1/2 months later. I decided to go to the store and insisted to see the manager. I was finally given a new replacement and I did receive an extended warranty and we will see. But salesman did not even return my calls. Don't bother you get better service somewhere else and probably pay less. A very unpleasant experience with this company.

Love the company and purchased appliances for 2 kitchen renovations. However, I will never go there again...never! my garburator broke down (4 years old) and I called to have them activate warranty. They told me warranty had expired and tried to sell me a new garburator. I googled the appliance and found it to have a 7 year warranty....interesting. When I called the sales person back to discuss he immediately put me on hold and passed me to the customer service. This guy Joe G got both of my orders in the past 6 years and couldn't spend a moment on the issue. The customer service person said she would call me back and that was 4 days ago. Good news, Whirlpool came and fixed it. Don't shop with Joe...his after service stinks. I will go elsewhere because of this experience. It is not good enough to be nice in the show room, I expect good after sales service. Sorry Joe I know a lot of decorators and this will be on their radar as well.

Have enjoyed products and exceptional service from Capla for many many years. Thanks again as you made for yet another easy and professional experience. Look forward to the next time.