Cobblestonembers

Fireplaces
Oakville ON L6K 2G2
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HomeStars
Fireplaces
Cobblestonembers
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79%

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Reviews by rating (past 12 months)

Reviews for Cobblestonembers

Average customer rating:
7.3 10 (15 reviews)

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Maggiemj13
Maggiemj13
1 review Oakville, ON
10/10

Replace existing fireplace and new facing

We looked at several companies however we were impressed with the many options that Cobblestone presented to us with their associated costs
Work ethic and workmanship were of a very high standard
We are enjoying our fireplace and it adds a lot to our living room
Gladly recommend Cobblestone Embers to anyone looking for quality and experience

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Mississauga, ON
10/10

INSTALL A GAS FIREPLACE

We are very pleased with our new gas fireplace. Rob and his team were easy to deal with and always left the worksite clean and tidy. The end result was exactly what we wanted. After searching around other suppliers we found what we wanted at Cobblestone Embers.

Approximate cost of services:
$15,000.00
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Cyndy
Cyndy
26 reviews Brampton, ON
10/10

Family Room Fireplace

I am so happy with all the work that this company did for me. They removed my old outdated fireplace and carefully replaced with a lovely new one. The dismantling and clearing up was excellent. The new one looks great and just what I need.
Thanks to Rob, and Bob and the youngman who did the trim as the final touch. I will absolutely recommend Cobblestonembers .

Approximate cost of services:
$5,000.00
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Kevin McAllister
Kevin McAllister
0 reviews Oakville, ON
1/10

88 Sarah Lane 0akville Ontario

This was my second Fireplace Install by Cobblestone Embers
Work performed by Matt not to code. Didn't know until we went to Sell the property and it was inspected.

Fortunately they came back to correct it ( Thanks Bill)

No time for Matt or Rob. I have all day for Bill

Was silly enough to try for third times a charm. Cobblestone was a no show. After 10 months waiting, I finally gave up.

Approximate cost of services:
$4,000.00
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Company Response

We have been supplying, installing and servicing gas, electric and wood fireplaces for 19 years. Complaints received for code compliance are a major concern. This was our first such
in 19 years. The issue was minor in nature and at no point was there any danger to the homeowner. The issue was dealt with swiftly. We do apologize to the homeowner

Private User
Private User
Private User reviews Oakville, ON
10/10

Renovation

We're fussy people with a good eye for quality workmanship.
We are extremely pleased with cobblestone. Rob guided us with the perfect gas fireplace. Matt did an awesome job installing...perfection.
We highly recommend Cobblestone !!!

Approximate cost of services:
$9,500.00
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Amanda in Burlington
Amanda in Burlington
0 reviews Burlington, ON
10/10

installation of 4 fireplaces

Cobblestone Embers installed four fireplaces in our home. Beautiful stonework, unique on each one. Their prices were fair for top-quality work. We highly recommend them!! Rob & Amanda Carlisle, On.

Approximate cost of services:
$15,000.00
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Sean D in Oakville
Sean D in Oakville
11 reviews Oakville, ON
10/10

Gas Fireplace Insert

We visited the showroom to get a quote for a gas insert for our wood burning fireplace. Bill showed us the models and features and provided installed prices based on normal installation. After visiting a couple of other places, we settled on Cobblestonembers as their price was best, they had been doing this for a long time and knew what they were talking about. They came out to measure, check location of gas and electrics and confirmed the price. Two weeks later they came to install with a crew of 3, laid down mats to protect all our floors, vacuumed up afterword and showed us how the remote operated. They even discovered a loose connector in a light fixture that was arcing and corrected it. The insert looks great! Bill said that if we had any issue or trouble figuring out the remote to call and he would come by. A great experience all round.

Approximate cost of services:
$5,000.00
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Helen Garside in Oakville
Helen Garside in Oakville
4 reviews Oakville, ON
10/10

Gas Fireplace and stone work

Rob and his crew were outstanding!! Knowledgable, on time, no messing about. They are skilled craftsmen. The fireplace and stone wall are fantastic! Rob even found us another contractor when the one we hired couldn't finish our family room. Real team players! We will use them again in our basement when we change out our wood burning fireplace to gas. We are beyond satisfied. Every time we used the fireplace this winter we were so thankful and grateful for all the work Rob did. Would recommend CobbleSTONEmbers to everyone!! We had a great customer experience!!!

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Rob from Oakville
Rob from Oakville
2 reviews Oakville, ON
0/10

Gas Fireplace

Excellent service Really nice people I would highly recommend this company for all your gas fireplace needs. Promptly answered calls for any feedback required. thanks for all good hard work.

Approximate cost of services:
$130.00
1 of 1 people found this review helpful.
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Company Response

Tried to help out this customer with his problem with a fireplace not installed by our company, unfortunately we were not able to accommodate.
Further to this reply I would like any future readers to consider the thousands of satisfied customers over 12 years of business who have referred us several times to friends etc. Unfortunately these people have never used this process to echo their sentiments.

M. Holmes from Acton
M. Holmes from Acton
1 review Acton, ON
0/10

Napolean Gas Fireplace

Would never recommend this company.
Had a gas fireplace insert installed in 2013 and have had problems with the remote control on an ongoing basis. Told by both Rob and Bill that they would stand by their product but after waiting this time for over 6 weeks our calls are not being returned. Perhaps they are out of business but still a phone call would be appropriate.
At this point we have a fireplace that we can't use and are currently trying to get the manufacture to help us out.
Please search out alternative companies.
Very disappointed in both the product and customer service offered by CobbleSTONEmbers, Oakville.
Their word means nothing!

Approximate cost of services:
$5,000.00
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Company Response

This situation was made very difficult for our company due to a very slow delivery time from the manufacturer. We have since installed the warranty parts and customer is now satisfied.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cobblestonembers

Full line of gas, wood & electric fireplaces. Design, installation, sales and service.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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