Pay monthly for furnace plan. Scheduled maintenance call to do standard checks. Technician came and did most of tests but needed to come back for final test. Provided date and time. That morning Enercare called to say people called in sick could they come later in day. We agreed. They did not show so called customer service . First person said they saw note that technician called and no answer. There was no call - we were home waiting. Second person then said no record of appointment. Have email confirm of it. Two days invested so far in simple maintenance call and not done.
- Approximate cost of services:
- $160.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Andrea- This is very disappointing to hear and I do apologize for your experience. Please email me at support@enercare.ca with your full name and address so that I can assist. Thank you!