Gas Fix

Formerly Gasfix Repair
Fireplaces
Hamilton ON L8L 4J5
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93%

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Reviews by rating (past 12 months)

Reviews for Gas Fix

Average customer rating:
9.4 10 (304 reviews)

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Mike from Oakville
Mike from Oakville
1 review Oakville, ON
10/10

Gas fireplace service

We had GasFix in to service one fireplace, they did such a good job and the price was reasonable. So we had them back the following day to service our other fireplace. Dwayne did a great job. We HIGHLY recommend GasFix!!!!

Approximate cost of services:
$200.00
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Company Response

Thank you, Mike, for your review and recommendation! It happens often where we service one fireplace unit and the customer is so impressed with the high level of service that they arrange to have the additional units serviced by our technicians. By specializing in gas fireplaces, we carry an extensive stock on our vehicles which included the pilot assembly required to repair your Heat-N-Glo unit. Please don't hesitate to contact us for any additional gas requirements you may have. We also specialize in gas pool heaters and are able to service furnaces and water heaters, as well. ~ Jason ~

Laura Jerome from Hamilton
Laura Jerome from Hamilton
1 review Hamilton, ON
10/10

Gas Fire Place

This company has installed two fire places at our cottage and was so satisfied with there work that when our home fire place broke down (after 27 years of no service) we called them hoping that they could find the parts or help in some way to get it safely working again. Not only did they fix the problem but they also had it working like new. They replaced wires that could have caused a fire that we had no idea were hidden. Could not have been happier with there work and now our living room is warm and safe once again. Please understand they were not only fast in there repair but parts for this fire place have not been avail. in Canada for years. Thanks again for everything.

Approximate cost of services:
$350.00
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Company Response

Thank you for all your wonderful comments! We take pride in the fact that we carry a high volume of gas fireplace parts on our vehicle. It makes our Gas Fix technicians prepared to handle any job that they come across. As you noted, that includes carrying many items that may no longer be available for sale such as the high limit switch that was required for your unit. ~ Jason ~

Bruce
Bruce
5 reviews Toronto, ON
10/10

Gas Fireplace Repair

After booking several appointments with a fireplace contractor in Toronto, we decided to try GasFix Repair instead. The initial fireplace contractor didn't even show up at the scheduled times. Not one courtesy call nor apology. He would call whenever and ask if I was available at times convenient for him.

After calling GasFix Repair, an appointment was scheduled in two days. Scott called that morning to confirm our appointment and arrived shortly afterwards.

I explained what the problems were with our fireplace and he proceeded to conduct a few tests. Within 15 minutes, he told me what the options and its costs were. The decision was made easier when he explained the repairs could be done immediately without incurring another service call. Even though our fireplace was over 15 years old, he had the replacement parts in his service vehicle.

I was very impressed with the Scott's professionalism. He would show me the differences with the various faulty components versus the replacement parts. His extensive knowledge and experience easily answer any questions and concerns I had.

Thanks to Scott and GasFix Repair, we now can enjoy our fireplace for years to come.

Approximate cost of services:
$1,370.00
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Company Response

We receive many calls from customers who have given up on a contractor as they haven't made the scheduled call or returned the phone call. Our office staff books calls in two hour blocks and our technicians call you prior to arrival to confirm your appointment and give you an estimated arrival time, like Scott has done. As we specialize in gas fireplace repair, our technicians do specific testing to your unit to pinpoint the issue and advise what is required. As you have noted, we had all the parts required to repair your Instaflame fireplace. Scott is the expert when it comes to gas fireplaces! Thank you for calling Gas Fix to have your unit repaired! ~ Jason ~

Barb MacRae from Oakville
Barb MacRae from Oakville
1 review Oakville, ON
10/10

fireplace repair

Great job. Have used them a number of times. Dwayne did a good job as usual. Very reliable. It is pricey but with a gas fireplace one needs to be very sure of the company they use. Thanks

Approximate cost of services:
$200.00
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Company Response

Thank you, Barb, for using Gas Fix over the years. Though we can be more expensive than other contractors, you are getting a higher level of experience and expertise especially when it comes to gas fireplaces and gas pool heaters. When working with gas, it is very important to have a technician that you can trust! Gas Fix has those technicians! ~ Jason ~

Ron Nordoff from Hamilton
Ron Nordoff from Hamilton
2 reviews Hamilton, ON
10/10

Fireplace repair

Dwayne was the tech that came to fix our fan on our fireplace. Very clean and careful work. Service was done quickly and also offered tips on how to keep the fireplace clean. Definitely would recommend this company.Thanks

Approximate cost of services:
$500.00
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Company Response

Thank you for your review and recommending us! With the testing that we do, we were able to determine that your fan sensor was not working and had the part on our vehicle to complete the repair. Whatever your gas service needs, please do not hesitate to call us as we also service pool heaters, water heaters and furnaces. ~ Jason ~

RK in Toronto
RK in Toronto
8 reviews Mississauga, ON
10/10

Gas Fire Place Repair

I highly recommend Scott and Gas Fix Repair. Being in the real estate industry as both real estate agent and mortgage agent, I highly value excellent customer service. Scott was on time and punctual. He was able to accommodate my needs by coming out same day in a very very cold winter day. Within an hour he had everything cleaned and serviced. Not only will I recommend him and gas fix to my clients, I will also spread the word to my colleagues.

Approximate cost of services:
$215.00
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Company Response

Scott has built this company on excellent customer service from the office staff to the licensed gas technicians that we have in the field. We field many calls from agents and homeowners where a working gas fireplace is a condition of sale. We are able to accommodate your needs and provide your clients with a thoroughly cleaned unit and most importantly, ease of mind, knowing that they have a safe gas fireplace. Thank you for your review and for recommending us to your clients and colleagues! ~ Jason ~

Lena from Oakville
Lena from Oakville
1 review Oakville, ON
10/10

Gas fireplace repair

Our gas fireplace was damaged in a flood, Joe did the diagnostics and decided we would start with replacing one part. The followup appt and part came with Scott and the fireplace was clean, serviced, repaired and working like new. The techs are knowledgeable, honest and efficient. The day of service they called and told me exactly their arrival time, which I really appreciate. I will use Gas Fix again. Highly recommended.

Approximate cost of services:
$700.00
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Company Response

Thank you for your review. In most circumstances, we have the parts already on our vehicle. In this case, the receivers for this particular Valor fireplaces are no longer manufactured. Fortunately, we do have very limited stock in our office for these units and had the receiver required to complete the repair the next day. Whether you require service to your fireplace, furnace or water heater, etc., please do not hesitate to give us a call to arrange a visit. ~ Jason ~

Carole Freier from MILLGROVE
Carole Freier from MILLGROVE
2 reviews Hamilton, ON
10/10

Gas fire place

Our fire place wouldn't work so I made an appointment with Gasfixfireplace. Dwayne was the technician that came out. Dwayne was very knowledgable and easy to talk to. After fixing our family room fireplace I showed Dwayne our fireplace in the rec room. As soon he saw the fireplace, he pointed out a problem that we didn't even know about. Just a note, we have used Gasfixfireplace to repair our gas pool heater and were very satisfied. I would definitely recommend this company.

Approximate cost of services:
$400.00
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Company Response

Thank you for using Gas Fix over the years! We have found records that date back as far as 2010 pertaining to service we have done to your fireplaces and gas pool heater. It's a testament to the quality of service our technicians provide. We appreciate both your business and your loyalty! ~ Jason ~

Mary from Burlington
Mary from Burlington
1 review Burlington, ON
10/10

gas fireplace repair

Jason was very helpful with my numerous telephone calls which I appreciated.He sent Dwayne to service my fireplace.Dwayne arrived on time was very through clean and tidy a real professional.My fireplace is working great.I would recomend Dwayne and this company to my family and friends.Mary Burlington

Approximate cost of services:
$700.00
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Company Response

By having office staff, we always have someone on hand to answer any questions that you have and set up the appointment with one of our technicians. We are glad that you are able to enjoy your Heat-N-Glo fireplace again! Thank you for choosing Gas Fix and for writing this review! ~ Jason ~

Ron from Oakville
Ron from Oakville
1 review Oakville, ON
10/10

Gas fireplace repair

Jason was very helpful during my initial telephonic enquiry about the type of repair I needed and provided estimates for,two types of repair. Dwayne arrived on time, listened to my request and got on with the job promptly. Worked quickly, tidely and thoroughly. Fireplace works like dream and the estimate was accurate.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for your comments, Ron. I have been with Gas Fix for over three years now and I like to joke with my co-workers that the excellent customer service begins in the office. There are some unit models that when I hear the name and issue that the customer is having, I know what the problem is immediately. When I heard that you had a Heatilator CGC, I knew that the issue was the Mercury Flame Switch and was able to quote, accurately, the cost of a repair. It is so great to hear that your fireplace is working like a dream again. ~ Jason ~

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fix

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. ...
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