Goemans Appliances

Purchased a Fisher and Paykel fridge from the St Catharines location. The fridge was missing the collet clip for the waterline.
Phoned customer service about the missing part, was on hold for over half an hour and left my phone number for a return phone, but never received one. Phoned again, and was advised that someone will phone regarding the missing part, however never received a call. Wrote an email to the company with a response that someone would be in contact within two days...... still waiting for a call.
Once company gets payment for the appliance, customers no longer matter....they just move to the next sale.
Would not recommend this company at all..... do not stand behind the products that they sell and have no idea what customer service is about
Go elsewhere for your appliance

We recently purchased a new home in Niagara On The Lake and needed new appliances. My husband was put in charge of this task due to my crazy schedule. He went to many, many stores both in the Toronto area and in our new area. He settled in on Goemans in St. Catharines due to their selection, advise, and our salesperson, Steve. We received our appliances on time, in perfect condition and delivered by a very professional crew. They were installed the following day by another very professional crew. All in all, we are very happy with our Jennair appliances and with Goemans. We purchased them during their Customer Appreciation Sale which saved us thousands AND we received a FREE Trager Smoker! Highly recommend Steve and the rest of the staff!

We recently remodelled our kitchen and purchased appliances from both Goemans and Sears. The service received from Goemans was exceptional and quick, from the sales staff to the actual delivery where the delivery staff was professional and thoughtful, they took every precaution to avoid damaging any wall, and actually cheaper than sears in cost and time wasted waiting for delivery. Goemans rewards its customers with customer appreciation days where the deals are worthwhile. We are very happy with the bosch washer,dryer and dishwasher which they recommended. We purchased a stainless steel fridge from sears and it took three deliveries to get it right ( 1st one had rust spots on the front, 2nd the sides were not painted black just bare metal) and on our bill they charged us for all three and to correct it was another story! In conclusion i would reccommend Goemans and they excellent service.