Leon's Furniture

PURCHASED A RANGE AND PAID FOR IT MAY 15TH. After many many emails to their so called customer service and their warehouse locations I finally gave up trying to get my range which they were paid for. After nearly 2 months they kept saying it was on its way from their west end location to their Scarborough location and then it would be on the truck to me. The customer care people tell you it has been shipped and then when you phone their warehouse people they tell you that no it hasn't and is still sitting on their floor 2 months later. No one cared and the West end location finally told me they did not know if or even when I would ever get it. Hard to believe but true. I have never in my life had service (or lack of it) like that. They were very generous and said that they would let me cancel it after they had my money for a couple of months and they would not penalize me. I thought that was a good one, they won't penalize me when they took my money and didn't care if I ever got it and told me on more that one occasion that my range was on the truck on its way when in fact it was still sitting in their warehouse. NEVER AGAIN! HORRID SERVICE, AND ABSOLUTE NIGHTMARE ! I HOPE THEY DO INDEED POST A CREDIT TO MY VISA. WE WILL SEE, WOULDN'T TRUST THEM AS FAR AS I COULD THROW THEM.

I got a coffee table from leons which was fully glass, about three weeks a go while every all of us where out for dinner, we came back from out and where shock to see the table was broken in to two peace
And nothing heavy was on it exapt a tissue box and a candle and we spoke to the customer service they told us we can give you a new one for 250$ !!! And we bought from leones by Visa card which will give us Warinty up to 2 years we bought our hole furniture from Leons and we spent over 14.000$ in October 2014 and yet this is what we get from them

I was looking for a dining room set. Found one that I absolutely loved, but it was a little above my limit. Anyway on way out I noticed a throw that I needed, it was on sale. So I grabbed 2 throws and am totally happy. I have bought couches before and a center table at Leon's same branch. I like the service I get and their products.

Ordered a sofa on Feb 2nd and I was promised it would be 4-6 weeks for delivery. I called last week asking for approx delivery time - the woman told me another week. I followed up one week later (today, April 18th) as it's been now 8 weeks. Our "sales agent" looked into it and just said "I have no idea" - how on earth is that even an acceptable answer?! I am now waiting on a call from management which was supposed to be within the hour and it has now been 3 hours.... the customer service rep I also spoke with after the sales rep didn't "know what was going on" and "couldn't help me". Such a load of BS... do not go here, it's not even worth the savings of buying a less expensive couch.... you will leave frustrated and go somewhere else anyway....

Leons promised an exchange if we didnt like. The couchs would sink two weeks after the purchase and they said it was normal which is total BS. Please stay away, there quality has gone down over the years and they will promise you the moon until the delivery.

Got a couch, coffee table, TV table and area rug from them. They told me area rug would come in 2-3 weeks at a time of purchase and I was okay with that. Couch, coffee table and TV table were delivered the following week. Coffee table and TV table were both defective (glue, scratches, bubbles, etc.). Contacted them for a replacement and scheduled a delivery the next week. A day before delivery got a "sorry" call saying area rug is still not in stock, they asked if it could be delivered the following Saturday. I agreed as my preference would be to have less mess getting everything at once. Last night (two days before rescheduled delivery) I got another "sorry" call and of course I wasn't okay with that. Fortunately all was resolved and the guy from Leon's told me they would deliver everything as discussed (on Saturday). Today (one day before delivery) I got a third "sorry" call what made me very upset and of course I expressed all to them. Lady was very very rude, unpleasant, did not care about solving the issue nor helping me, got defensive and at the end refused to transfer me over to her manager! Oh and told me to speak to the store I bought the furniture from (aren't they all Leon's stores???). And why should I be the one trying to find my furniture location and beg for delivery??? Anyways, apparently the area rug's been in Scarborough all this month and delivering it to Etobicoke (20mins) drive is too much of a hassle for them... So now it's just my business as they have nothing to do with this... Do not, I repeat, do not deal with them. 0 customer service, they won't pick up their phones, will treat you like you're no one after collecting the money and will give you empty promises. I was way more happy with my Ikea's bedroom furniture. Will never buy from them again and will take care of the appropriate word-of-mouth "referral"!

Bought the mattress on condition I could return for softer version,after 2 weeks I called to tell my sales lady,she said no problem she would have a new mattress delivered in 7-10 days after 2weeks I went to the store and found out they knew nothing about this,promised me new mattress In 2 weeks,went in and was told they don't know we're my order is,I got pretty upset and got the manager who promised me 1 week delivery after 10 days I called him and was given another bullshit excuse,and asked if I would be home the following Sunday,I said ok if I could be the first delivery in the morning so I wouldn't waste my whole Sunday,and was assured I would be,but you guessed it they never showed up at all and didn't call anyone that reads these reviews and still buys there based on price good luck you'll need it!

Bought a mattress for toddler. Has 90 day comfort guarentee. Never used, but when we got it home it was hard as a rock. Phoned to return it. Told they dont do returns. 90 day comfort guarentee only allows you to exchange it. When it was sold to us, we were told we could return it. Since it was on sale when we bought it the exchange value wont get a decent mattress. For a purchase like a mattress where you need to really test it out I would suggest costco, sears, the bay or some place which has a real return policy. Ill see if my kid can stand it, but if not, I'll probably chuck it and go get another. one, but not from Leon's. Lesson leaerned, stick with companies who care about whether or not their customers are happy.

WORST EXPERIENCE EVER. This company should be embarrassed for the pitiful service they are providing. We ordered our bed for delivery, it was the wrong bed. When we called to follow up we were told that they didn't do refunds and our issue would have to be addressed in the new year (It was Dec. 19th). It wasn't until an hour on the phone that the manager agreed to replace the INCORRECT bed with the correct one. After 3 weeks of sleeping on our bed we decided that it was not the right bed for us, luckily we had purchased the cover that enabled us to exchange the bed once. As per the standard we were given a four hour window of delivery. It has now been 5.5 hours and customer service has told us it is still on the way. We were not provided with any courtecy call. We contacted customer service and they were nothing short of rude. We most definitely regret our purchase and will NEVER return to Leon's.

I bought a loveseat and a sofa last year of May.I noticed when we got the items the fabric are not the same with the other one.I phoned Leons about this and they asked me to send a picture..They send a lady to check the items we bought..First she doesnt believe me that they're not the same color,in the end she told me "you're right".They sent us new loveseat still im not happy with it.Because still the fabric color are not the same as the other one .Everytime we had a party we took pics..and every time I see the couch ..I felt so sad.Because I just waste my money for buying things that does'nt make me happy..