Reid Brothers Plumbing & Heating

purchase Navien tankless hot water heater almost 10 years ago and installed by friend/private plumber - issues with device not working consistently April 2020 and quotes were pandemic prices so waited - warranty almost up and pandemic prices better so contacted a list of recommended installers from Navien as warranty still applied and get new unit for no cost - Reid brothers came in at reasonable price and able to service promptly - initial office contact went well, service people were great both for inspection with quote and during removal with install plus additional permits - follow up for warranty credit needs more work as we contacted Reid brothers 2 weeks, 4 weeks then weekly to get rebate cheque which was hand delivered under duress 2 months after install - other admin issues was follow up call day of asking about install from yesterday and getting arrive late call when not expecting service but expecting rebate cheque

We are a small condo development (13 units) built in 1983. Our sewer lines that run horizontally along the ceiling of the parking garage had never been flushed. We hired Reid Bros. Paul came and did the estimate and the job. Excellent communication, service and excellent work with no fuss no muss. 10/10 all the way.

I recently bought a house where mostly everything leaked, from the roof down. Reid Bros.' plumbers and gas fitter(s) Carson Leary and Cory (the first time) and Peter (the second time) attended last spring and then again in the fall to complete the plumbing upgrades. They replaced all the stops re sinks and toilets, repaired all the hose bibbs, completed work on the boiler, the sprinkler system's pressure reducing valve and other assorted plumbing items, as well as installed new main water supply piping.
All three men were courteous, efficient, good natured, dependable and professional in all respects. They went about their work in an orderly fashion and the excellent quality really shows.
I haven't received the statement for the second time they were here, but I'm sure it will be as reasonable as the first.
Thanks, guys. You did an awesome job. Take a bow.

Reid brothers put in the best quote, delivered great service, and were flexible in terms of the product they delivered. They were repsonsive to my schedule as well as preferences for thermostats, and also complied with all the relevant city inspector codes and recommendations. well recommended.

We have used Reid Brothers since moving into the Kerrisdale Neighbourhood. They are always efficient and effective. As we are a repeat customer, we really get the feeling they value us as customers.

We had an issue with our hot water flow in house that kept re-occurring after other plumbers tried to fix it. Reid Brothers was recommended to us and they diagnosed the issue and ended up replacing our PRV which made a huge difference. We have used them for subsequent check-ups and plumbing work and would recommend their services.

Our 2-stage furnace started to blow only cold air in November, 2013, when the weather turned cold. Reid Brothers was called and they came December 5, as promised. The technician and assistant were courteous and asked to come in through the back door and took their shoes off without being asked. The technician explained that the furnace failed to turn on after 3 tries (the warning red light blinked twice every few seconds), so the fan would come on and stay on even though no heat was generated.
He said the cause might be a dirty flame rod. He cleaned the flame rod. We told him about the absence of of sound from the condensation drain. He then found a leak on the condensation hose and clamped it. The furnace then operated normally, only requiring occasional power off/on to re-try lighting the flame. We were billed, before-tax, $66 for this "Travel & Diagnostic" (regular $73.00, a discount of $7.00 was granted based on "Total Home Comfort Agreement Savings).
Our furnace was serviced September 16, 2013 at a charge of $152 (before tax). Would it be fair to assume that the service (including cleaning blower, burner, flame rod, etc.) could keep the furnace running normally for more than 2 months? It required service again in early December as explained above.
My suggestion to homeowners is to ask about warranty periods on annual maintenance services, and to ask about service call charges (it is fair to have to pay for travelling and diagnostic).

They did a pretty good job for my parent's house. Administration is a bit sloppy but David and is technicians are nice to deal with and seem to be honest overall.

After Reid Bros did such a great job on a number of plumbing jobs we hired them to replace our boiler and hot water tank with an energy efficient one. We recieved quotes from other companies and Reid Bros. was the only company that provided a detailed quote. The two plumbers that installed the boiler and hot water tank were great. They knew what they were doing, did the job in the time estimated, and took the time to explain everything to us. They left the site clean and were always careful with our property. HIGHLY recommend Reid Bros.

We hired Reid Bros. to do a number of small plumbing jobs for our reno - they installed a new garburator, kitchen sink and faucet, dishwasher, dual flow toilets, water to our new fridge ice maker, etc. From start to finish they were very professional. Arrived on time, stuck to the price quoted, etc. So much so that we have hired them to do more work.