Excel Homes

Very disappointed. Weve been only in our Walden home built by Excel homes for more than 2years but part of the sidings of our house kept coming off every single year with a small wind blow. I was even told by their staff in the very first year again every time I contacted him for the sidings.
Last week sidings came off again.
I e-mailed excel homes customer care for almost a week now no respond.
Will not recommend.

We built our house in 2021 with Excel and had a good experience with them--up until after the turnover. The after-sales experience sucks big-time: they never contacted us for the 1-year inspection. We had to be the ones to bug them and they finally did the inspection on the 16th month. They sent a couple of guys over, but there's still some stuff that needs fixing, namely our paint chips and plumbing. The inspector Dave and the contractors were supposed to come on April 12 to fix stuff all at the same time, but the only one who showed up was the floor guy. Dave didn't show up and he can't even be contacted. We've left voice messages and emails, but all we got was an email reply from customer service that someone will get back to us. Yeah, that was 3 days ago. And no word from anyone. We are left with paint spots that haven't been fixed, marked with painter's tape all over the house. We can't even entertain because the house looks a mess.

They ought to fix their after-sales experience or people will continue to complain. Looking at the reviews, I see similar complaints to mine. Get your act together, please.

In April 2022, I took possession of my house, and 3 months later, in June 2022, Excel Homes finished the concrete work on my driveway. Unfortunately, during this process, they caused some damage which I have captured in the attached photo. At the time, they assured me that they would address this issue during their routine warranty visits that occur every few months. However, they never followed through on their promise, and now the cracks have spread to my garage floor.

Despite my repeated requests for them to fix this issue, they have refused to take responsibility for the damage. They claim that this type of crack is not covered under the Alberta New Home Warranty Program because of its size. They have also stated that surface cracks are normal for concrete floors during the curing process. I find this hard to accept because this damage started last summer when they were adding concrete to my driveway.

I am frustrated with Excel Homes and I dont recommend this company to anyone seeking for a reliable and trustworthy construction company.

Excel homes have a group of jokers on their payroll. They couldn't be bothered. The building took forever to be ready, yet lacked shelves and mirrors plus, the mechanical room in the basement was turning into a swimming pool, and they couldn't be bothered. I also got caught up badly with interest rate hikes. They show up late for scheduled appointments as though one has no use for their time. Terrible work culture, can't believe that folks like these still have jobs to go to.

Absolutely worst building experience. Poor workmanship and trade quality. The house was not ready on pre possession walk through like carpets not Installed, painting not done, appliances not installed. It's been over a month and still some issues are not solved. Also there are more issues coming everyday. No warranty department exists. The builder doesn't care about its customers. I will never ever buy or recommend from Excel Homes again.

I took the possession in the end of feb 2022 and my deck was not finished and was rushed. And after many months of contacting excel It still hasnt been finshed. I havent even had a chance to sit outside.

Wish the construction team or tradesmen would be as good as the design team. I would not recommend them as builder

Open roof, swimming pool by the house and most importantly the I don't give a damn attitude.

Our hardwood , the spacing 1/4 .the stairs of our deck left un finished. It sitting on yard of soil any big rain can wash out that soil .We complain since walk thru but nothing done . Always promises and different excuses .

I am very happy with the overall quality of my home. A few finishes like the kitchen faucet and dishwasher and sub par. I’ve already replaced the faucet. Besides that I am pleased with the workmanship and materials used. The sales team in Walden was amazing! Faryn especially was so knowledgeable. She deserves a raise or a promotion because she is such an asset. Likewise, Josip, the finishing supervisor went above and beyond and was very good at his job. Downsides have been the long delays with getting the house built. There were lots of delays during the beginning of construction and to even get construction started on the property. The initial construction supervisor, Justin, dropped the ball many times and I was very unhappy with his service. There were also supply issues for the closets and mirrors. I was very pleased with the efforts put in to get our closets installed before possesion, it it took a lot of following up and efforts on my part to get them to agree to pulling some strings for that. Been here for a month now and still don’t have our mirrors installed or shower door. Haven’t had a single update on it either.
Overall, I would recommend excel. I feel like I got a very good value for the product I ended up with. I would build with them again. I wish they would not have two different building supervisors but that they would let Josip do the whole thing and hire him an assistant. He’s a very hard working man.