Excel Homes

Best builder to extrust your new home building dreams.
I highly recommend this builder.There staff are amazing

My experience with Excel Homes during the home-buying process has been a mixed bag, marred by issues regarding snow-clearing commitments and a lack of responsiveness from the sales representative.

Initially, I was pleased with the pre-sale discussions, which were informative and helpful. However, the problems began after the possession was completed. Despite assurances during the sale that snow removal for the shared pathway (which is 100 feet long) adjacent to my property would be handled by the city, I later discovered this information to be false. Attempts to address this discrepancy with the sales representative, Karen, have been met with silence, indicating a concerning lack of accountability.

Furthermore, upon moving into the property, I encountered numerous quality issues that did not align with the price paid. While I appreciate that Excel Homes has been responsive in addressing these issues as they arise, I can't help but feel that more thorough testing and quality assurance measures should have been implemented beforehand, particularly for a first-time homebuyer like myself.

I gave Excel Homes ample time, over a month, to rectify the situation before resorting to making this public statement. Unfortunately, their lack of action speaks volumes about their commitment to customer satisfaction and integrity. It is imperative that Excel Homes takes responsibility for rectifying these issues and improving their communication and customer service practices moving forward.

In conclusion, I cannot recommend Excel Homes to prospective buyers based on my experience. The company's failure to address issues and uphold their promises has tarnished what should have been an exciting milestone in my life as a homeowner.

Overall good experience with staff, but not very happy with the quality of house materials, sound insulation is very bad, doors locks are not properly fixed, bath tubs are small.

I would say buyer beware. Ensure you get a private home inspection prior to moving in. our home is only 7 years old and when we first moved in we found out they forgot to insulate our attic. Secondly we had to replace our hot water tank only 4 years in and we were told by the plumber that Excel did not use the right size piping. Now third we have mold in the basement that was found on the foundation walls. We have been told by two contractors now that this is a common problem with Excel homes. They do a poor job with insulating and installing the vapor barrier. We trusted this company and we have been nothing but let down and it is so unfortunate. Please when buying an excel home or any home be diligent it is your investment and builders just care about their pay check and bottom line. We have reached out to excel and they did take photos and yet we have heard nothing back and I'm sure it's because we are "out of warranty" and why should they fix their mistakes right?!

I have purchased house from excel home and the experience was amazing. All process was in timely manner and they replied all the queries thoroughly. I will recommend excel home for your housing needs. If you want possession before time they are here to help. Also the small maintenance was done in very much short time and without any hassel.i will always thankful to travis shupe and jason for their quick response.

We just bought it a house 1 month ago with excel . Even our possession day heat was not working no one checks before our possession. We survived without heat 2 days thank God the weather is not that bad , then Monday they check no one changed the filter , now again again furnace is not working properly, I live with my baby but no one care about it they just send you numbers you need to call this is a excel home service, I will never ever suggest this builder please go some good builder please

After 5 years in our home we noticed water leaking in through our basement window. Upon looking closer at the window sill we noticed the wood was full of mould. The insulation looked wet so we pulled it back to see and water poured out. Everything was soaked, mould filling the window well and below.
After contacting Excel they stated that since we opened the vapour barrier (the same day we contacted them) they could not assist and we would need to pay out of pocket for any repairs.
Our window was not sealed or caulked properly, we can see that only one small section was done properly and the rest was not done.
This absolutely atrocious and we cannot believe the lack of accountability to say they cant warranty as the vapour barrier was opened when the full window well is full of mould above it.

Employees were awesome in answering questions on time, my repairs were done on time. Appointments were always kept. Overall i was very satisfied with my home. Woild definitely recommend Excel Homes.

We built a new home with Excel homes and possession was in Jan 2023, which was supposed to be July-August 2022. We moved from Ontario trusting this builders. It's been 7 months we are in this house. Cupboard works completed after possession. Woods under countertop cabinet already fallen and repaired. The whole counter tops shake when we walk around, even things on the floor shakes while moving around. Just realized that my gas stove( one burner) also stopped functioning today. We are very disappointed with this company and expected a quality work from them. Definitely not recommended to anyone.

BUYER BEWARE

every negative comment you read is SPOT ON.
delays in replies, delays in fixes, more contractor visits than you can count.
The quality and attention to detail in their work is nowhere to be found.

All these replies from Excel are generic replies that dont even address the issues at hand and make it seem like they care, but.they.dont.
Do yourself a favor and go with ANY other builder than Excel Homes.

We moved in Nov 2021 and flagged issues to Excel immediately and are still trying to work on a resolution.
I am asking for compensation/reduction in cost of our shower door replacement for the 500+ days delay in fixes, but they refuse as its not a "contractual obligation".
Their perspective of making it right is to do what they should have done from day 1. But they expect the customer to pay 1700$ out of pocket, when it should have been on the mortgage to begin with.

context: (if you got this far) Our frameless shower door should have been a 10mm width from day one but was never offered and now it wobbles and shakes every time we use it. Excel will either replace it with a framed shower door (not what we asked for) or have us pay 1700$ out of pocket. I am leaving this review b.c Excel is finally addressing it (1.5 years later) and their customer service has been a nightmare. We are also waiting for our tiles to be replaced since day 1.

Again. DONT DO IT. DO NOT GO WITH EXCEL HOMES. Spend your HUNDREDS OF THOUSANDS OF DOLLARS elsewhere