Three years ago we had Francis Home Environment install a new furnace and air conditioner and have had regular maintenance performed on them ever since.
I called Francis Home Environment Saturday morning after we noticed that our air conditioner had stopped working. They promised to have someone out to look at it as soon as possible and they were booking appointments for 7pm but would send someone as soon as they were available. The service technician, Tim Wong arrived in the afternoon and quickly diagnosed the problem as a faulty pressure switch. He had to order the switch and said I would be contacted to arrange an installation date. Francis Home Environment called me this morning (Monday) and we agreed to have the repairs completed today between 1 & 3pm. Tim Wong arrived as scheduled, installed the new switch, tested it and had our air conditioner up and running in no time. Tim was quick, thorough and answered all of our questions. I would recommend Francis Home Environment to anyone looking for air conditioning service.
All work was completed free under our extended warranty.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for the detailed review on your recent experience Ross. Happy we were able to diagnose the issue and resolve it in a timely manner with the customer service we both expected.