Ben's Appliances

I was in the market for a dishwasher, but not keen on the expenditure; however, I was reluctantly in the process of visiting different retailers. Matt of Ben's Appliance was so nice that I immediately felt at ease as I obtained information from him about the various units.
The previous retailer I visited I felt I needed to think about it, but with Matt's knowledge and presentation, I purchased on the spot. Delivery took place a couple of days later, it was Matt's brother and nephew that delivered, installed and demonstrated the operating
system to me. I was very pleased at this long time family owned business. Their delivery and install was also lower than the previous business saving me an additional $75. I am pleased to recommend this family business.

I have been a Ben's Maytag costumer sinds 1980!
Their service has always been exceptional!
Every time I need new appliances I shop around first and end at Ben's, where inevitable I end up buying!
I am one very happy costumer!

These guys are legends. Ordered a new dishwasher from them and they came and installed it the next day!! The installer was very polite and explained everything in detail. I have some more purchases coming up and will use this store in the future. You don't get the same service with the big stores, I am very happy with my purchase.

A week after buying a washing machine from Ben's Appliances, it started shaking violently even with very small loads. We called in and they came right away. It turns out that the installment was misaligned. Since then we haven't had any issues.

After shopping around at the big box stores I stopped into the Ben's Appliances store because I had heard really good things about them through many of my clients and several of our friends. The pricing was very comparable to the big box stores but the service and knowledge of Matt, who we dealt with, was well above anyone we had talked to prevoisly. We ended up purchasing a range, dishwasher, fridge, hood fan, and microwave.
I would recommend dealing with this family run company and I can see why they have been in business so long.

We purchased appliances from them and that was fine. That was until we called months later for a service request. We called to inquire about hiring them. We needed our appliances moved a few inches to access something behind. Seemed simple enough right. Wrong.

We had to wait while they went on about how weird a question. Then went on about how they 'never' got these types of calls, and what he clearly deemed one of the strangest and/or dumbest calls in all his years of business. Then he became argumentative. Seriously? I don't know which response is worse; knowing 100% you have moved people's appliances before, being patronizing to your customer, or then being argumentative towards them. What a terrible way to behave. After all that, there was STILL no answer (Yes we can do that/No we won't do that). Maybe it was an unusual request but it's certainly not stupefying. We were your customers; nice respectful patient customers. Regardless, there's no need to react patronizingly. It's petty, really petty.

Lastly, to say you've never had someone needing an appliance moved because they couldn't do it themselves? No one believes it; not our neighbours, friends, or professionals, including the other appliance companies who we then called. All were pleasant and willing to help, showed excellent customer. And all were surprised. Shame on you Matthew. FAIL!

Purchasing my new dishwasher through Ben's Maytag Store was a great experience. The sales associate was very informative and the service provided during delivery and installation of the new unit was second to none. Very prompt, courteous and friendly service. Will definitely use these guys in the future.

I have had the pleasure of dealing with Matthew for two houses. The first about 10 yrs ago, was a new build, so we did most of the installation ourselves, but my most recent experience was removal and installation. Matthew is extremely knowledgeable and very personable. They have a wide range to choose from. Kevin came to do the installation of everything and my Mom was home to let him in - she said he was terrific. All the old appliances were removed, the new ones required re-wiring and a waterline to the fridge. I can't say enough. My Mom was thrilled to have dealt with such a nice person. I was thrilled to come home to see my new appliances installed, working properly and nothing to clean up. THANK YOU AGAIN - I RECOMMEND THIS FAMILY BUSINESS HANDS DOWN!!!!

Our wall oven recently died just prior to Christmas and Matthew was extremely helpful in first arranging for a service call, and then when no repair was possible, locating a replacement oven in time for company coming. This is the second purchase we've made from Ben's (previous was a cooktop) and have done price comparison to all the big box suppliers . Ben's has repeatedly beaten the competition both in price and service. I wouldn't hesitate to recommend them - and have!

I located their website on the internet and called the store. There was a huge sale on the Maytag washer/dryer $1699.00. Matthew was very polite and patient on the phone guiding us in measuring the area properly. We had great service when we went to purchase the appliances at the store in Surrey. He came to our home in Vancouver to measure the area before the appliances arrived. They installed the appliances and took away the old appliances for us. Even mentioned we would get a rebate. I would definately recommend checking out Ben's Maytag Store.