Canadian Appliance Source

This Started Early October.

Went to CAS, salesman was all over me like acne on a pubescent teenager.

Ordered several high end appliances totaling just shy of $16,000. The microwave was delivered with a small dent, which was reported when the microwave was installed, 20 days after delivery due to construction.

Reported it on their website link, which I later found out goes nowhere as it does not work.

Called and spoke to their "customer service" after a long wait, told it would be repaired - ZERO follow up, I had to call them CONSTANTLY, I was so frustrated I tracked down the COO on social media, his response....

"There are departments and processes in place to handle these
situation. This is not the platform or process.

I see you have requested service through the Manufacturers Warranty.
I see CAS has helped facilitate this activity. You have been informed
that the work has been given to Elite Appliance. any further inquires
should be directed at them or the manufacturer. "

CAS has helped facilitate YOU delivered it damaged it the least you can do, all you did was send it to your repair partners, did you need a vacation after that exhausting facilitation????????? Good to see that customer service goes from the top down

"There are departments and processes in place to handle these
situation. This is not the platform or process." - Yes and if I did not have to constantly chase your company to answer your damned telephone, I would not have to resort to social media to get a response.

Anything that has gone wrong with this purchase - 2 things, they seem to blame the customer, and don't want to take ownership, but they will happily take your money.

So when I wanted to buy a matching fridge - I went to another company. - Same Fridge, Same Price, but GREAT customer service.

November 29

Cook top given out, never used, never worked - not their fault but ridiculous customer service. Manufacturer working towards resolution , but CAS are useless and arrogant