I contacted Bow Home Comfort regarding my 35 yr old on/off again furnace. After discussion of new furnace options, 10yr warranty, including labour and parts, price, I proceeded with the purchase with confidence of getting the right furnace suited to my home, it was then the removal of the old and replacing with new. Russ and Andrew are knowlesgable, pay attention to detail, work effectively and efficiency together, end of job everthing was cleaned up and they are likeable people. They showed me how to work the furnace, airfilter, emergecy on/off switch. Their policy is to call anytime and no question to them seems dumb, they are willing and have put my home comfort at ease.