Muskoka Custom Carpentry Ltd

We had muskoka do a kitchen Reno this year and are very pleased with the way the job was handled from start to finish,all the contractors were on time and verry friendly,we would definitely pass there name on. Good work guys and THANK YOU

I'd like to start by saying WOW it is nice to see a family business run so professionally and friendly, all you hear is horror stories but Muskoka interiors did not disappoint us one bit. The timeline that we were given was met. The quality of the work was top notch. I would highly recommend Muskoka interiorsto my friends and family. A special thanks to Tim, Fraser, Paul, Graham and Susan

They did terrible job which didn't pass city of Calgary inspection. yet they still wanted me to pay remaining 10% and took me to court. I won the case and they still have not paid me the court ordered amount. Now they seem to have changed their trading name. I found lots of other cases they took out against their other clients. All public record at Alberta Courts.

So my husband and I renovated our kitchen and main living area and it turned out fabulous! Muskoka kitchens were really nice and very compliant. They took out walls, ripped out and rebuilt our kitchen and did flooring as well as re-did around our fireplace. couldn't be more happy with how easy it went and hoe fun it was. Thanks Muskoka!! would recommend to anybody!

To start, Tim and his staff were very welcoming and easy to deal with. Their trades men always showed up on time and were professional. We did a full remodel of our basement, bathrooms and our kitchen which turned out to be stunning and was finished ahead of our initial schedule! They were always there to help us with any of our concerns and questions when ever we had called. Needless to say we are quite pleased with Muskoka's professionalism and co-operation to give us what we needed, I would recommend them to anyone.

I was also VERY HAPPY AT FIRST. Then my cabinets started blistering, peeling and cracking. It took OVER TWO YEARS TO HAVE WARRANTY WORK DONE and then they installed DAMAGED PRODUCT. I asked when they would fix that - they ignored me so I went to BBB - another 9 months. The complaint will be published there. I did get a 500$ refund of the installation fee as long as I agreed to lose the warranty on the new product. I still have doors that aren't installed and drawer pulls that aren't level. I decided to accept the refund and get the doors installed. The drawer pulls can't be fixed because they are so badly off level the front would have to be replaced. As far as giving up any product or workmanship warranty - well, don't want to go through another 3 years of this.
Here's more details but I think you get the drift.
I thought the 5000+$ we paid for install, included warranty. As I recall, I was told I wouldn't have a warranty unless they installed. In the BBB process, I've been told that I didn't purchase warranty. But what I had been told at first and our contract that states “the seller warrants the product” led me to believe I did have a warranty with Muskoka. When we first asked them to replace doors, the supplier was still in business. They weren't in business 7 months later when Muskoka finally came out. Then another year and a half of asking them to come passed. They told us the supplier had gone out of business and we had no warranty - they wanted us to pay an addition 2500$. They did offer to have the fronts painted but the painter wouldn't guarantee his work at all, because it wasn't likely to work. It baffles me that MUSKOKA thought this was a reasonable offer. We agreed to pay an additional $1365 to replace the doors and drawer fronts. I didn’t want to be stuck with a shoddy product if their customer service meant they were going out of business.
New doors: 11 are damaged. I paid because they said this was a warranty item. I asked them to let me know when they would replace them. NO RESPONSE. Half the drawers have pulls that are not level. I had mentioned that when I noticed the first one - NO RESPONSE.
The installer who came out to replace the last 2 doors (they had been measured wrong the first time) said he would tell Tim about the damage. I think he really believed his employer would act with integrity. I didn't get a reply until the BBB claim went through. Muskoka claims they did everything to resolve this and they did nothing wrong. I guess everyone has different standards.

Muskoka Kitchens has just completed a full kitchen renovation at our home. We are very impressed with the result and the way the company worked with us from beginning to completion. They worked through the layout and design. Helped with our choice of cabinets, counter-tops and back-splash. All the trades were friendly and on site at the appropriate time. Tim was always available to answer our concerns and dealt with them immediately. We love our new kitchen and will recommend Muskoka Kitchens.