It's never a good thing to have to call a plumber, it's even worse when your toilet is clogged beyond home repair! When we first called Clearview, we figured it would be business as usual - a phone quote, an hourly rate, get in, fix the issue, get out. Needless to say, we were both pleasantly surprised. Of course, our toilet has been cleared and our drain isn't backing up, but it's not just what they did - it's how they did it. Although we couldn't get a phone quote (they don't work on an hourly rate!!) Dustan came out and told us exactly what he needed to do and how much it would be before he did any work. We were informed of the service charge before he came out and there were no surprises! We didn't feel anxious, as we knew exactly what needed to be done and for once a company was able to keep that quote to the penny that they promised! It's true, with the business the way it is we were bumped out of our time slot due to an emergency on a previous job, but we were impressed with the office staff. They gave us plenty of phone calls to let us know the situation and make sure the hadn't forgotten about us. When Dustan did arrive, his professionalism was outstanding. He was incredibly polite, he didn't mind explaining everything he was doing to us, he took his time and did the job right (time isn't an issue when there isn't an hourly rate... no clock watching for us or the tech!) We're both very impressed with every aspect and we've already reccommended them to friends (and will continue to do so)!!