Structube

Structube sent me a defective sofa bed that won't close. Customer service told me to send a video showing efforts to close it (When I first called, the guy said he would call back within 30 minutes as the complaints department was closed at that time. Several hours later, having not heard back, I called again. He claimed to have tried to call, but failed to reach me because he likely had the wrong number, which I knew wasn't true as they had my number on file and had called me to deliver the sofabed). He asked me to send a video of attempts to close the bed, which I did. It was over a long weekend so he said they would only get back to me on the Tuesday but would mark it urgent. No word on Tuesday. I sent another email, got no response, then tried calling. The customer service agent was dismissive and unhelpful. I've still gotten nowhere with them. Their strategy seems to send defective/damaged products, then ignore complaints so they can keep the money paid, and their customer service people give you the run around. I'm filing a complaint with Ontario Consumer Services. Save yourself the hassle and stay away from this company.

My boyfriend and I purchased the Liam sectional. It's great! We wanted something small, affordable, and dog friendly for our condo. We had looked at a few other places, but found this was the most comfortable for the price.

Only negative was that the shipping was delayed, however that would be the trucking companies fault.

Overall great service with our sales man!

Need new furnitures for our new living room. Structube's gamme of products was amazing! We got to choose various sofas and tables which have s stunning design and quality .

I moved to the U.S. from Ottawa in August. I chose to order online from Structube to have my furniture delivered to my new place. This was the worst customer service experience I have ever encountered. Inefficiency and incompetence led to my furniture being shipped out 3 weeks later than it should have been (everything was in stock but the team continued to make mistakes in submitting my order properly), and even worse, the staff wrote me an email confirming my goods were being shipped on a specific date - only to then receive paperwork once I finally received my furniture which proved it was actually shipped a week later. When I complained about the furniture not being shipped on time the only solution I was given was to "cancel my order and forfeit the delivery fee" (despite it not even being shipped yet). Throughout this whole experience I took every step necessary to ensure my furniture would be shipped on time - my first call was a few hours after the order was submitted & I called until I had my confirmation by email (which was untrue as stated above).

This is an unprofessional company with poor customer service. I dealt with at least 5 different staff members on numerous occasions (all of which had conflicting information), was promised multiple call-backs from managers which I never received & even wrote an email highlighting this poor customer service without any response.

Last, but not least, my furniture arrived damaged and I am now filing a claim.

I absolutely love the items I got they are well made and beautiful Ive never seen anything like them!! Customer service was great and a special shot out to Katrina who went above and beyond for me. The only reason I deduct a point it cause they gave part of my desk to a different customer. They did find it in a couple days and got it to me.

I went into the Calgary store to look at a particular end table (Olga) there are two finishes available but I could only see one on display - the two people working that day went through the back to find the Olga table with the other finish and it took some time - they didn't give up! I ordered two and later went home and decided i wanted the other finish - they kept the original two on order as well as ordered two in the other finish so I could see both again when they came in to make up my mind. They were fantastic to deal with.

I had never heard of Structube. Now that I have, I will definitely shop there again. Great selection and prices. Staff was very friendly and helpful. Unique pieces. I'm a fan!

My boyfriend and I bought the Tupelo dining table, Evo Coffee Table and Sandy Dining chairs in steel blue.

Though the delivery takes a while when items are out of stock but the prices and the quality are great! We love to build the furniture together and so far they have been quite simple to build - though you will need to buy/borrow tools if you don't have any already.

Definitely will be purchasing more items from here.

We were very happy with the service we received in the store. When our order was received we were very delighted with our product. One stool had to be exchanged as it was bent, when we received it, but the exchanged was taken care of smoothly and without a problem.

I walked into the store for the first time and fell in love with everything! I bought a dining table which I absolutely love!! I also bought a couch and matching chair for living room with a media unit. I need to go back for more decorative things now. Paintings, etc. The delivery team was great, very nice. The only downside was everything was in very large boxes which are difficult to break down and get into a regular recycle bin. I have told several people at work to go check it out!!