Structube

Furniture
Toronto YT M5A 1A1
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67%

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Reviews by rating (past 12 months)

Reviews for Structube

Average customer rating:
6.8 10 (783 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Couches, end tables, coffee table, dining set, chairs

I bought the dining set and the 3 seater couch first for my own house. After a few weeks I wanted to buy gifts for my sister's new house and I chose Structube since I was happy with my own products. I shopped from two different location and had my stuff both picked up and delivered to me, and everytime I was satisfied with the process.

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Montreal, QC
9/10

Credenza

Good service, employees were helpful, product exactly as specified. Experience was exactly as expected. I assembled the unit purchased myself and assembly instructions were clear and simple. No complaints. Thank you for a positive customer experience

Approximate cost of services:
$700.00
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Jmwah in Toronto
Jmwah in Toronto
1 review Toronto, ON
9/10

Coffee table

I placed an order with structube on the coffee table and they called me as soon as it came it. When I went to pick it up, they offered to help me bring it to my car. Overall very friendly and organized service.

Approximate cost of services:
$500.00
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Private User
Private User
Private User reviews Vaughan, ON
8/10

Queen bed

We purchased a very nice Griffith upholstered bed that we like. There were two issues. We were not informed of the delivery window until the day before. We work and could not properly arrange our work schedules because of this. My husband had to take the whole day off because he could not schedule appointments and cancel the day before. As well my husband has put a lot of furniture together but this was extra lengthy and difficult to put together. Overall we are happy with the bed but the delivery short notice was not good nor was the difficulty putting it together.

Approximate cost of services:
$800.00
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Private User
Private User
Private User reviews Richmond, BC
4/10

Sofa and side tables

We feel the product we purchased was not the best quality - you really get what you pay for. We were also missing some screws for our side tables, but the store sent some to us right away.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for sharing your feedback with us!

Charles  in Vancouver
Charles in Vancouver
1 review Vancouver, BC
4/10

Service

My delivery was scheduled to arrive on Friday July 28th between the hours of 4-8pm.
I made arrangements to make sure I would be home between those hours.
at 12pm I got a call from the delivery driver asking if I was home and if he could deliver the furniture. I informed him that no I was not home but could maybe try and leave work to meet him with in the next hour.
I was able to make arrangements to leave work and called the driver back and he then informed me that now he can't deliver the furniture now as he had to get to his next location.
I informed that now I had to reschedule my whole day to fit his schedule and he needed to come meet me so he told me I need to be home in the next 10 minutes or I couldn't get my delivery.
I made it home in time and when the delivery driver came I had to argue with him to bring everything up to my apartment as he wanted to leave it on the ground floor because he was in a hurry.
This was a very stressful and unprofessional experience.

Approximate cost of services:
$11,000.00
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Company Response

Hi Charles, thank you for taking the time to share your comments with us and we are sorry to hear that you experienced difficulties with your delivery. This situation is not in line with the in-home delivery service we seek to offer to our customers. We do rely on customer reviews to ensure that our customers are entirely happy with the service they receive. Please do not hesitate to reach out to us if we can assist you in any way, we'll do our best to answer your needs appropriately!

VanCity Life Coach in Burnaby
VanCity Life Coach in Burnaby
1 review Burnaby, BC
10/10

Fully furnished within budget.

I had just bought a new place, and I work from home which meant I was furnishing for home and office. Structube had everything I needed, at a decent price without a compromise on quality. I had everything delivered and putting it altogether was a breeze. One of my desks had a scratch on it, and Structube had it replaced within days, it was so easy to arrange too. Wonderful service, great products, and I'm a very happy customer.

Approximate cost of services:
$5,000.00
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Unhappycustomer in Edmonton
Unhappycustomer in Edmonton
1 review Edmonton, AB
2/10

Bedroom set

I purchased a bedframe from Structube and it took them almost a week before sending someone out to to verify that the bedframe holes did not match up for the screws. When I wanted to send it back and return it they wanted all original packaging back. Well after a week who would keep the boxes.
Im not happy with the company.

Approximate cost of services:
$600.00
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Company Response

We're sorry that you experienced difficulties with your bed. Please feel free to reach out to us if we can assist you in any way!

Parisa in Richmond Hill
Parisa in Richmond Hill
1 review Richmond Hill, ON
9/10

Product

We bought sofa and dining table for our new condo. Were so happy with quality and service
They are beaytiful with reasonable price and great quality, keep the good work

Approximate cost of services:
$2,500.00
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Delsorbo in Toronto
Delsorbo in Toronto
1 review Toronto, ON
9/10

Carine sofa

Design is fantastic and fits well in a tiny condo. The quality of the fabric and cushions are Meh but at this price I'm not complaining. I'm a bit bothered by their sale pricing though. By permanently putting items on sale, they can void any returns / warranty claiming the item is discounted. Delivery was fast and very accommodating

Approximate cost of services:
$700.00
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