Mr Rooter Plumbing Of Caledon

We regret our decision to trust Mr. Rooter Plumbing of Caledon & Barrie
We chose to go with Rooter plumbing to repair a sunken kitchen double undermount sink and a small leak.
The work done Nov 1 2023 cost $1206.25 plus tax $1363.06
The work was installation of small 1.5 abs pipe and fitting to connect to existing and two sink basket strainers and to level and secure the under mount sink.
The small leak was resolved however first attempt on levelling and securing under mount sink failed requiring a second attempt. Prior to this being done by technician Sean came by and advised that they were not comfortable securing with brackets which would require drilling however will try plywood to secure in place as additional measure.
The technician came by and did not follow this step and used a different adhesive.
The sink was not level and the job did not look professional. We sent a follow up to Sean and the office which was not responded to and after a few follow ups Sean called to advise that he could not do better.
We were not happy and disappointed in the quality of work.
Recently we noticed the adhesive coming apart and contacted Sean to come and have a look with the understanding that Mr. Rooter would assist us and their work is guaranteed right???
We spoke to Lindsay in the office on Wed Oct 30th and she assured us that she would contact us the next day. Again a few follow ups by email to both Lindsay and Sean and without a response finally called the office on Nov 5th. Lindsay advised that Sean said to consult with countertop installer and that he cant help us. Lindsay said I recall this issue last year and this is a complex problem and we dont have the expertise. Well if this was the case why did Sean agree to do the work in the first place? The time spent on this job was not due to the complexity of the issue it was due to a failed first attempt and lack of expertise that ultimately we paid labor costs for.
Quality of workmanship is poor - cost was way above what it should be for the work done. Customer service and follow up unprofessional and poor and they do not honour the one year warranty and avoid customers that are not satisfied. When I took a closer look at reviews I can see we are not the first to be disappointed and frustrated.

Mr. Rooter of Caledon is the best plumbing service company around. We have dealt with them for many years and they never disappoint. We would highly recommend calling them before you call anyone else. Always prompt and their quality of work is excellent.

Shaun came out and brought me a new toilet, installed, took away my old one with all the boxes and fixed my sink drain - couldn't be happier - Thank you so much Shaun!!

Did job as quoted. Had repair issues and All got delt with.
Would use again.

The drainage from my basement was blocked. After digging the drain up it still didn't drain. So much for the guarantee he promised for the $10,000 he charged me, I want my money back.

Mr. Rooter guaranteed he would solve my drainage issue and when it didn't work, he didn't know why and it's still not fixed. If you want to spend A LOT of money with no results than I highly recommend Mr. Rooter.

Let’s start by saying Sean has done a lot of work for me over the years. Unfortunately this time he made too many mistakes and I needed an outside plumber to fix them.
First day he cut the supply line to my furnace. He did come back to fix this after I noticed it that night. Next day Sean put in the toilet lines and had to push over the water lines to my closed loop furnace. Said it would be okay. They started leaking that night. The next day I told him about this he blamed it on old lines. I told him it did not leak before he pushed the lines over to install toilet abs. He got pretty upset and swore in front of my 1 year old. He later apologized and said he was tired and it had been a long week. Installed tub lines and left that night and I noticed they continued to leak and had to get another plumber in to fix them. This was the final straw and I had to tell him not to come back to finish. I still paid them the cost for the rough in of the bathroom and toilet. This was a mistake as it cost me to get someone to fix his mistakes. Never again.

May 18, 2018 Mr Rooter Plumbing of Orangeville, came to my home to snake out 2 floor drains in my basement. The 2 workmen spent 2 hours with a camera and were unable to locate the blockage in the lines at a cost of $500.13.
However, they did offer to go their truck and bring out another piece of equipment for another $500.00 to further investigate the lines.
I declined, as this seemed to be only a game to them - boys with toy cameras, and no progress. I paid the $500.13 bill and want others to know of the games. totally unsatisfactory, even though I called the Orangeville office to complain. So buyer beware!

I had septic issues and Shawn and his team worked morning through to 11:30 pm to fix it. They showed up on time and in a couple of days it was up and running. I would highly recommend them. Thank you for your reassurance and all you did.

Ron Shouldice came to our house and fixed our plumbing issue.
He was very knowledgeable and professional.
I would recommend Ron again for any plumbing issues.

Thanks.