- Approximate cost of services:
- $52,000.00
- Company Response
We are glad you were happy with our basement underpinning services! Thank you for the review!
We are glad you were happy with our basement underpinning services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
This entry did not meet HomeStars review criteria.
Hi Laura,
We are saddened and sorry to hear that you did not have a pleasant experience with our company. We call in service locates for all service utilities on all waterproofing sites. Ontario1Call dispatches a third party "QX" and this is why you may have felt the absence of any Enbridge staff, as they are not responsible for conducting locates. Locates were in fact conducted, and recorded for your project. All of City Wide Group's excavations are fenced in with flexible orange fencing and/or caution tape, as per Ministry of Labor requirements, no metal fencing or hoarding is required for an excavation of this nature on your site. Unfortunately, even with service lines being marked, it is rare, but possible that a gas line may get struck while being dug by hand, and following excavation instructions from QX. We were contracted to waterproof two foundation walls. You had a leak re-occur near an area in where the waterproofing ended. We excavated this area and ensured there was no further issues, at no additional cost. Furthermore, we extended a discount, and vouchers as a token of goodwill, given the sour taste and any inconvenience caused by the gas line repair. We fell we made every effort possible to ensure you were accommodated, and compensated as best, and as fairly as possible. We have won the Consumers Choice Award for 19 years running as result of our highest level of customer service, if there is anything else we could have done, please don't hesitate to reach out to us.
We are glad you were happy with our basement waterproofing services! Thank you for the review!
We are glad you were happy with our basement waterproofing services! Thank you for the review!
City Wide Group is your first choice for waterproofing and underpinning service in Toronto & the GTA. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time. Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. Our unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 23 consecutive years.
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For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group.
Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles, install drains inside or out and lower your basement.
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Safeguard your family’s health, your most cherished possessions and your property’s value- contact City Wide Group today.