Boss Leather

I wanted to write this review as I believe that this company deserves recognition for its service and the quality of their products. I am so pleased with what I received am delighted with the comfort of all the pieces.

I only recently found this company and because I was unable to visit the showroom, I relied on the excellent service I received over the phone and through email. Paul and then Robert gave me their full attention as I chose my furniture. I had a very good idea of what I wanted and Robert sent me photos of all my options and zoomed photos of swatches. I chose The Bolton sectional, a matching streamlined chair (The Manorwood) , and a recliner ( Prince Jameson) that was available on the floor. I wanted a tan distressed leather and Robert made sure that to send me the examples in different lighting so that I received exactly the colour/shade I wanted. I also opted for the down filling on top of the cushions. He waited patiently as I measured the spaces where each piece would go and answered all my questions knowledgeably and honestly.

Robert made significant efforts to make this for me in a very short period of time because my husband was having surgery and needed a good chair. Bruno and Adam delivered for free all the furniture to Ottawa exactly when I expected it (the day and time) and they were extremely professional, polite, and kind. They took my old couch downstairs and set up all the furniture with foot pads, showed me the features of each piece and then proceeded to reiterate that if I wanted any changes, they could be accommodated as well as explained the exceptional warranty.

The furniture I received is beautiful and extremely comfortable. I was impressed with the quality and workmanship as well as the design. Knowing it was a risk ordering something sight unseen/untested, it was wonderful that I received exactly what I asked for. Their attentiveness and uncompromising efforts to give me exactly what I wanted was so appreciated.

I don’t usually write reviews; however, in this instance, I feel that recognition for such a positive experience with Canadian Boss Leather is warranted. I do not hesitate to recommend this company if you are looking for exquisite leather, excellent service, and customized design.

I ordered my esquire style sofa with Paul around 7 weeks ago and received yesterday . This sofa is perfect , it is a smaller style frame perfect for my condo and was delivered in a timely manner . Great work .
By the way the delivery crew was extremely polite and took away packaging for me as in a condo difficult to get rid of garbage and cardboard . I will be back for a ottoman in near future !

We bought a Bella sectional last year and love it. It has met all of our expectations. Would definitely refer the store to my friends. Thank you, Paul and Boss Leather.

Boss Leather is a committed and caring family business, which custom made beautiful pieces of leather sofa and love seat.
The company staff are wonderful people to deal with and truly make you feel valued. They delivered our furniture free to our home which is about 90 km away from their business address.
We are elated that in this company we have found true friends and we plan to buy more goods from this company.
We truly can not thank Boss Leather enough for transforming our home. We have no hesitation to recommend our friends to deal with this company.

We were referred to Boss Leather from 3 friends, who had recently bought sofas from them. We were impressed with what we saw, so we decided to check out the store this past Boxing Day. I am a very picky and sometimes indecisive, especially when purchasing more expensive, high quality furniture. Alvis and Robert were very helpful and patient throughout the shopping process. Alvis was super helpful in sending multiple leather swatches to our home and I never felt rushed to make a decision. We ended up purchasing a Chartwell sofa and matching chair and a half in a beautiful Old English leather. Got them delivered within the promised time frame and delivery was smooth. Thanks to Bruno and Chris for the great delivery service. I would definitely recommend this company to anyone who wants great quality furniture, knowledgeable staff and great service!

Great knowledge and service while delivering an incomparable product. My leather sofa is the most beautiful, comfortable and well built piece of furniture I have ever owned! I would highly recommend you visit their showroom and experience the Boss Leather Experience first hand.

I had been looking for a mid century style couch for some time but found even the modern look alike way too hard on my back! I had been in a bad car accident and needed something that I could actually sit in and enjoy!

I was on the internet and found the site for Boss Leather. I instantly fell in love with a turquoise mid century looking sofa. I phoned up and got Robert on the phone. He was very personal and made me feel comfortable as I explained my situation and what I was looking for.

So it was then that I ordered my customized couch. I received it in B.C. just before the holidays. The colour was breathtaking and the leather is so soft and almost buttery like. I have spent many hours sitting by the
fire on that couch! My biggest challenge has been trying to keep my pets away from it as it took them no time at all to realize it was the most comfortable seat we have in our house. When anyone comes in to our house now I automatically mention Boss Leather and look forward to adding something else in the future.

Laurie Carr
Mission, B.C.

The weekend previous to visiting Boss, I had nearly broken down into tears dealing with companies about finding a new couch - most didn't understand their product or didn't understand delivery, and it was beyond frustrating.

It took me less than an hour at Boss to find a new couch.

First off, the show room in Bolton is amazing and worth the trip. I was blown away by the knowledge of Robert, who helped me find the exact right couch for me, and knew IMMEDIATELY that it would fit through my door & elevator, which had been one of the things I was most worried about. There's a huge difference when you're dealing with someone who really knows their product vs. a salesperson. This being a family-owned business, it was clear that they DEEPLY care about their couches and know their stuff. I was so appreciative that he spent so much time with me, explaining the different grains of leather and working to figure out solutions to what I wanted and needed.

To top it off, the delivery guys - Cam & Bruno - were SO polite and quick, even dealing with the staff at my building, who were less than helpful. They also hauled away my old couch for a very minimal fee, which was another hassle taken care of. I was so impressed with my experience from beginning to end, and I can't think of many times where that's been the case.

The couch itself is FANTASTIC, and I'm so happy I invested in getting something that is such great quality and will last a long time. Everyone who has come over has remarked on how comfortable this couch is. It is truly worth spending the money at Boss... I've already recommended it to a number of my friends and family.

From the time my wife and I visited the showroom in Bolton until after the delivery of our sofa and ottoman, the service was spectacular.

At the showroom, Robert answered all of our questions and showed us many features of which we were unaware. He spent significant time with us and took our order, explained the time for construction, the warranty to be received and the delivery method. No questions went unanswered.

Within the delivery period told to us, someone from Boss called us and arranged for a delivery time.

Adam and Julian called us from their van approximately 30 minutes before they arrived. They were pleasant, polite and obviously knowledgeable. After quickly setting up the couch, Adam reviewed the warranty and how to activate it.

My wife and I were so pleased with the couch and ottoman, that we ordered a second ottoman by phone with Robert the following day. The price was the same as the first ottoman and would be available for pickup within 3-4 weeks.

We do not have any negative comments. Keep doing what you are currently doing. Everything is perfect!

Jill & Jerry Richardson